Bank of America (with Drive-thru services) W Main St, Freehold Township

Bank of America (with Drive-thru services) Reviews

• S

  S W
  1

  I applied for a Heloc loan and was dealing with the freehold office. I went into the branch and gave all the documents they needed. After calling the loan processing department for an update weeks later, it turns out they never got any of my documents that were collected in office. After several unreturned calls from my loan officer I was done. I also did not authorize anyone to pull my credit more than once and they pulled it twice bringing down my credit score. They are a mess over there. I will be switching my bank promptly.

• S

  Sweet Melodees
  2

  At first I thought it was just this location that stinks, but nope....it's all BOA in the freehold/Jackson area. Worst tellers, drive through is always broken, AWFUL hours for people that work! I am definitely going to be switching banks as NONE of the 3 locations near me have hours after 4 or nice people that work for them. Why should I stay?

  Response from the owner

  Hello. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• h

  hemal makadia
  1

  Branch manager Kathy is very unprofessional and discourteous as she never tries to help if you have any issue that requires intervention from management. She always tries to get away from things and blames the staff why it was directed to her. DON'T USE THIS BRANCH IF YOU HAVE ANY ISSUES.

• J

  Jim Martin
  1

  Your bank must have the most awkward drive though that I a have ever known... i Would hate to see how many customers have damaged there cars

  Response from the owner

  We are sorry that we did not meet your expectations. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• M

  M W
  2

  I’m a 20yr customer and just too busy to change banks. Manager is rude and condescending to both customers and staff. She sits at the ‘Welcome podium “ and sneers at everyone. Tellers constantly try to sell products/accounts/ loans....they’ll be as needed as toll-booth collectors in a few years.

• S

  Sam Saw
  1

  The teller did not know if he could and how to notorize.I wasted a whole hour and my paper was not signed. Banker’s name Josh

  Response from the owner

  We are sorry that we did not meet your expectations. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• S

  Susan Gibbs
  5

  The management, staff, and business specialists at this branch are so very helpful, professional, and personable. I enjoy banking at B of A, and this branch in particular. They have proven to be a great benefit to my business and personally.

• K

  Kurt Steger
  5

  Maybe there is a new staff, but I can't understand why this branch has such a low rating. I have had nothing but great experiences at this branch! Everyone is very helpful and attentive to me.

• R

  Roberta Bennett
  5

  Both the tellers and the people in the offices are always helpful and pleasant.

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know.

• N

  Nicole Donohue
  4

  Great tellers! I wish I could remember her name but the teller I had was very nice and helpful.

  Response from the owner

  Hi. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^teresa