Bank of America (with Drive-thru services) Katy Fwy, Houston

Bank of America (with Drive-thru services) Reviews

• M

  Mr. No Tengo Dinero
  4

  Came here for the first time and they processed my money order fairly quickly! :) It’s good to get things done fast! Keep it up the good work! 🙂 Come experience the good Cheers 🥂

  Response from the owner

  Hi. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^Joseph

• J

  John Vargas
  1

  Arrived at the bank hoping for at least a good experience but in line waiting for 44 minutes until I finally get my turn. I was there for a change order and when the lady teller ask me to confirm the amount, it was more than what I was asking for. I told her that the amount was wrong so had to start the process over again. Lots of staff at this location but people just walking around acting like they are busy. One teller and over 10 people in line is ridiculous. No excuse to put this kind of pressure on 1 teller when 4-5 other staff members walking around not doing anything.

  Response from the owner

  Hi John, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• K

  Kei Parker
  1

  I visited the store to see what options I had for an temporary card due to fraudulent activity. Adriana the teller at the time was not courteous and unprofessional. I was able to speak to the manager whom was very sincere and apologetic. Needless to say I will not return to this location.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• J

  Joe Silva
  1

  I went to deposit cash into another account that's not mine. I was told I could not do this. I had to first deposit into my account and the transfer. I opened an account here specifically because I have to be a member to deposit into another members account. I have literally done this process for more than 2 years to pay my rent. My cash deposit was available immediately and then transferred just to have a hold placed!!!. Ridiculous, useless and stupid. There was no reason for a hold. I've deposit funds into that members account atleast 20 times. He now has to wait on his money I promised the same day. Very disappointing and misleading. I feel like the money was intentionally held for shadow banking. 💰

  Response from the owner

  We appreciate that you took the time to tell us this, even though you were disappointed. To help manage risk, we no longer accept third party cash deposits to consumer accounts. You must be an account owner or authorized user on the account to make a cash deposit. We'll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. ^chris

• D

  Danny H
  1

  So BoA allows your account to be hacked, tells you about it then closes your cards . But they do not issue temporary cards anymore and will put you in line to 'see ' if you qualify for access to a digital card . What a joke .traditional banking system is trash 👎🏽👎🏽👎🏽

  Response from the owner

  Hi, Daniel. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• G

  Gustavo Alejandro Romero
  1

  No tellers today?? Only 1 person at the windows with 7 people in line. Waited 40 min and still 2 people in front of me... yeah I'm typing this while in line..

  Response from the owner

  Hi Gustavo. We apologize for any inconvenience during this difficult time. We remain open to serve our clients while implementing changes such as limited hours and staff. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• J

  J-M F
  1

  No tellers today April 8, 2021??? No comment, since 1976 a client, a Premier whatever that means? nothing except paperwork, compliance and lines. Go to Fidelity

  Response from the owner

  Hi. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• B

  Brian Trafton
  1

  The most incompetent tellers and employees I've ever witnessed. Took over 35 minutes to make a single deposit.

  Response from the owner

  Hi Brian. We apologize for your experience and will share your feedback. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• t

  tania vargas
  1

  Please hire more tellers or cross train your bankers.

  Response from the owner

  Hi Tania. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• L

  Lung Tzi
  5

  Friendly service, competent managers, and a responsive staff. The location itself is secure, as even my lost checkbook was promptly found there. While all bankers are criminals, I look forward to future services with this branch of BoA.

  Response from the owner

  Hi Lung. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^susan