Bank of America (with Drive-thru services) N Mesa St, El Paso

Bank of America (with Drive-thru services) Reviews

• E

  ENRIQUE ELIAS VALDES
  5

  Jazmín Rodríguez + Flor Braddy + Alberto Minjarez provide personalized state of the art service —- we opened a new account for one of my sons in less than 25mins and more importantly with an amazing personalized attention _ congratulations BofA

  Response from the owner

  Hi Enrique. Thanks for letting us know how helpful Jazmin, Flor, and Alberto were during your financial center visit. We welcome your son into the Bank of America family, so nice to hear that he has joined us. Have a wonderful and safe day and we appreciate you for taking the time and sharing your experience and positive feedback about Bank of America. ^susan

• V

  Val M
  1

  The branch is like the bank itself. They can't do this and they can't do that so you get all the apologies but not the solution. They keep the customers in restraints of the overgrown policies that made to protect their assets not your money. However, this bank was a good one like a 10 years ago, but it changed and a nice bank do become an evil.

  Response from the owner

  Hi, Val. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . ^alma

• B

  Bart Reed
  1

  This is the absolute worst bank branch I've ever "tried" to do business with. It must be the purgatory where Bank of America sends their worst managers and employees. Suggestion, change your online information to...Drive Thru...open if and whenever we feel like it. Lobby...stand in line outside (your time is not important) our 1 or 2 tellers will get to you eventually, maybe. Smart people should and will choose to bank elsewhere! Unfortunately zero stars is not an option.

  Response from the owner

  Hi Bart, we're very sorry to hear that we didn't meet your expectations during your visit. We greatly appreciate you taking the time to share this feedback with us as we'll be sure to provide this to our leadership for that location. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• J

  John Av
  1

  Drive thru os CLOSED on saturdays so don't expect them to provide you good service. You form a line at the drive thru and when you finally get to the window they tell you their drive thru is closed. People are waiting, standing outside like a good tortilla shop in Mexico. Way to step up bank of America! Let's make America great... sad.

• T

  Tawakal FC AZ stars
  1

  Worst Bank of America branch. Had to wait more than 2 hours after my appointment time just to sit down with a banker. I see them sitting in their little offices, playing with your phones.

  Response from the owner

  We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan

• M

  Miguel Castro
  5

  It’s better and faster to use the ATMs outside than the ones for the cars.

• R

  ROBERT HIDALGO
  1

  Terrible bank, an hour and a half wait to cash a check! I don't regret closing my account here. Wells fargo or western bank a much better and faster choice. Really bad customer service, also place is packed inside and people having to wait just to cash a check.

• B

  Beatrice Calderon
  1

  Terrible customer service! Waited an hour for assistance. Only needed to cash a check written at this bank by their own account holder. 2 managers walking around before 1 of them finally assisted us in verifying there own check! Something apparently a cashier cannot do.

• J

  Jose Anchondo
  1

  This is one of the worst financial institutions I have ever had to deal with. I make ally bill payments with my check card to the exact same companies every month like have been doing for the past 4 years, since we transferred from our old bank. For some reason this month all my transactions have been flagged as suspicious, and my card has been blocked. I went through the ATM at the branch and found out it was blocked, because I wasn't even informed through a call, text, email, etc. I decided to go in, and immediately had to deal with the rudest greeter I have ever met. She told me it would be about a 45 minute wait. I signed in and was left waiting for an hour. Then I spoke with a "relationship supervisor" named Rene Rojas, who I explained what was going on, and asked for her to tell me why this had been happening, yet other transactions that happened over 900 miles from me were allowed and the card was never blocked. She said that she didn't know what to tell me because everything seemed fine on her end and she said my card back to me and told us to have a nice afternoon. I have filed several complaints and nothing has been done. I will be going to the local news, since I know other people that have had the same issue with this branch and specifically with that "manager", and I will be posting complaints with the BBB since calling a customer back to resolve an issue a priority.

• R

  Roanoke House
  1

  I guess you have to wait 2 hours+ no matter if you wait inside OR outside.. this is terrible service..

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/