Bank of America (with Drive-thru services) Country Club Rd, Jacksonville

Bank of America (with Drive-thru services) Reviews

• K

  Kevin Mak
  1

  This location seems to have 6 or 7 total employees and only 2 tellers on their best day. The tellers do a great job and this review does not reflect how hard they work, they are outstanding. I just wish the rest of the staff would roll up their sleeves and jump behind the counter when there are 15+ people standing in line. I expect to wait at least 30 min. every time I come in and I absolutely loathe it.

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• K

  Kai Than
  1

  I waited 2 hours and still nothing. All I want to do is change my name and get a new card. Please spare me the "sorry for the inconvenience" instead of apologizing on reviews, hire more people and do better. Have a ticket system, it give us sometime to do other matters. Now it been 2 and half hours 😴 still nothing 😑. DO NOT respond to this review "Bank Of America". You not gonna give me back the time I lost. I just want to give my opinion. "It took them less than 10 minutes to do my stuff".

• S

  SteelerLee
  2

  No issues with my accounts and love their security with account information. However only having one Bank Of America in Jacksonville, NC is a complete inconvenience. My other issue is for only having maybe 1-3 tellers in the office it seems as only one is confident in her competence of helping customers, the others completely look lost when asking for simple requests such as cashing checks or making deposits. Seriously they need to add a 2nd office in Jacksonville so that customers don’t have to crowd around one place

  Response from the owner

  Hi. We apologize for any inconvenience during this difficult time. We remain open to serve our clients while implementing changes such as limited hours and staff. We constantly evaluate our retail network to meet evolving customer demand and may add or consolidate financial centers and/or services. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• J

  Jeffrey Skrocki (Sifu)
  1

  This branch has 💯 % new people. Most are not trained. The phone is never answered and we were actually trying to be nice about rescheduling our appointments. This is more than just basic hiring as we were advised yesterday. Don't say we didn't try. Hopefully they will actually train them soon?

  Response from the owner

  Hi Jeffery. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• J

  June Messina
  1

  It is the worst experience, I ever had with a bank. Had a issue I called customer service suggested to go to the branch. Spoke to the manager Jake Ryan informed me call customer service do it in my car because it would be cooler. The temperature was 91 F on 6/13/22. He is rude, not helpful and has no knowledge base. Please anyone having issues call make a complaint and ask for complaint number. Do it in the bank!

  Response from the owner

  Hi, June. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. We sincerely apologize for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• C

  Charles Asberry
  1

  It takes way to long to bring my money to this bank Has one teller takes way to long. Shouldn’t take this long hate coming here. Going to try pull my Corporate account

  Response from the owner

  Hi Charles. We are sorry that we did not meet your expectations. We'd like to keep you as a customer. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

• d

  david turner
  1

  Closed all but one bank in the area. Three tellers working and none helping customers. I have been standing here for 20 minutes. I'm closing all my accounts next week. I have been banking with them since they bought out NCNB. No more.

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM, enrolling in direct deposit or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• F

  Frank Freitas
  1

  Not only have I had fraud three times in 8 months here, but I’ve been treated like chopped liver at this location. Juliana Stalvey seems to be the only person that has customer service skills and a genuine heart. This business location is poorly managed and the level of organization as a business is truly pathetic. I’m a small business owner that has banked with them for a few years. I’m going to pay my credit card off them and I’m definitely guna leave this bank asap this year. Mercy ✌🏽

  Response from the owner

  Hi Frank. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• K

  Kendreaus Moss
  1

  Has to be one of the worst banks in America should definitely change the name I can never speak to a representative it’s always a hold on my money and they charge for new debit cards I just ordered a new card because they don’t make them in the spot and it takes 5 days to get here I live 5 minutes away literally

  Response from the owner

  Hi. We are disappointed to hear this. If you need further assistance please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.^alex

• w

  wayne walker
  1

  I literally stopped by the drive through today just to take out $50 from my checking account. It took 20 minutes just to give me my $50. Worst experience

  Response from the owner

  Hi. We apologize for any inconvenience during this difficult time. We remain open to serve our clients while implementing changes such as limited hours and staff. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty