Bank of America (with Drive-thru services) Bandera Rd, San Antonio

Bank of America (with Drive-thru services) Reviews

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  The Walkers
  1

  1 star is too high for dis-service I received today at this location from Merril Lynch rep Michael Monchuf who I'd spoken with twice about scheduling an appointment for 1 pm today. It's over an hour drive from my home to this BOA location and sat for almost an hour past appointment time before Monchuf approached me in the sitting area. Despite having spoken to him twice on the phone about this appointment, he didn't know my name and stated he had no appointment with me in a manner that was equally dismissive and insulting. Huge waste of time for me and business for Merril Lynch.

  Response from the owner

  Hi, we know your time is valuable and are very disappointed to hear this. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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  Captain Ahab
  1

  Yes I too have the consistent displeasure of having to deal with both bank manager Martha and Abraham rudeness. I mean at what point is it unprofessional? In their minds the tardiness, the lack of respect when addressing you. It's to no end and a perfect mirror of what Bank of America is: RUDE.

  Response from the owner

  I'm sorry your experience with our financial center team wasn't what you expected. We'd like to find out more. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

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  J C
  1

  0 start for services If I could. I been there this morning and ask for the check images statement deposited for all year, is a proof of income to show my mortgage, She told me to call the bank online, Online bank told me told her, at the end I left with nothing in hand, I try to do by myself the pictures of the checks are not load. What should I do, I have the other banks never difficult to ask for check images or statement, Why bank of America so hard to work with, Otherwise, I put the money in saving, they keep send me letter told me don't touch the money in savung account ? I can't touch my own money ? I don't have contract or what benefits I have to keep money in saving . I'm done bye bye BOFA

  Response from the owner

  Hi. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^susan

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  Ronald Rainey
  1

  I checked google maps this morning to see if the bank was open and it says it is open. Granted it is a holiday....not a major holiday (Martin Luther King Jr). BOA & Google need to get information correct even on holidays!

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  Janice Malbon
  1

  Worst BOA that I have been to. A wire transfer took them over 45 minutes. Then I opted out of seeing a financial adviser because I don’t want all my money tied up at BIA so the manager came in. She was very rude. I did not get a survey for this visit, which is odd. I will never go to that location again. Extremely poor customer service.

  Response from the owner

  Hello Janice, we value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more so we can improve. For assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

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  Travis Peyton
  1

  I've been a customer for over 20 years and am considering changing banks because this branch is so poorly managed. I'm sure I'm not the only person that goes to the bank on their lunch break. This branch never seems to have more than 2 tellers at any given time. The manager does nothing to help them and just stands around while the line gets longer instead of helping them out behind the counter. They cant even open the drive thru because of being short staffed on tellers. I would give a zero if I could. HIGHLY DISAPPOINTED!!

  Response from the owner

  Hi, Travis. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . ^alma

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  Victoria Perez
  1

  Save your self go with wellsfargo accross the street. This place has been short staffed for over a year and no efforts of improvements seem on their way. Drive throughs never open. Literally one teller to a 20 person line. Minimum 45 min wait just to deposit.

  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

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  Jenn Kline
  2

  The only reason I give this branch 2 stars, is the wonderful tellers. They are all constantly busting to get through the lines, as quickly as they can. My issue, however, lies with the fact that every time I come in the line is long, the tellers are busting, and then you have a group of 3 to 4 managers/sales associates shooting the breeze with one another by the front door. You are lucky to have them break in conversation long enough to say hello, then they walk around with a clipboard asking if you have your deposit slip ready to get the line down faster. How about crosstraining those folks to get them behind the counter to help out the tellers? I've been in customer service/retail for over 10 years... this place does it wrong on so many levels.

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  Robert Obrien
  5

  Always - everyone has been helpful and understanding. It aggravates me to no end when other customers (we all need to get to somewhere or wish not to stand in line) become irate and begin to start speaking derogatory words and phrases because they "have to wait"..... One must understand that your monies are of the utmost importance to the individuals who are serving you. Your individual situation will be completely dealt with by the employees/individuals servicing you and your money. These people/employees/friends of this neighborhood want only the best for each and everyone of "US". They are all Rock Stars and I've only ever experienced such commitment and enjoyed the commitment of a banking service that which BoA gives at this location on the other side of this world. They deserve an applause and each of ours grateful gratitude. Well Done BoA at 1604 and Bandera!!!!!

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  Paul Nguyen
  2

  Tellers are not helping and refused to listen our needs. Came in yesterday to deposit credit check. The check got approved by local manager and on the phone. We have done the procedure many times The teller was stubborn and saying the credit check can't be deposited even the approval from BofA assistance on the phone Very dissatisfied with this customer service and teller service. We have been BofA customers for 14 years and this is first time I experienced this. What a waste of our time and my business.