Bank of America (with Drive-thru services) Sw Canyon Rd, Beaverton

Bank of America (with Drive-thru services) Reviews

• P

  Priscilla Warren
  1

  Most of the BofA’s are closed in the West Portland area. Finding one open there was a line out the door waiting for 2 tellers. The drive through are closed and the night deposits are locked. Trying to deposit a check for a company. If I banked there I’d change banks.

  Response from the owner

  Hi Priscilla, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• K

  K S
  1

  This photo speaks for itself. Every Bank of America I walk into is understaffed. It’s obvious from the moment you walk in. Hire more tellers. Give your obviously overworked and understaffed tellers a raise. Do better. — someone who is only here bc their employer uses BoA, and who strongly encourages anyone reading this to bank with a local credit union instead

  Response from the owner

  Hello. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• F

  Fede S
  1

  2 people for all the place. One was not even working. You need appointment for everything, even for a simple question. 25 minutes to withdraw some cash.

  Response from the owner

  Hi Fede, we know your time is valuable and are very disappointed to hear this. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• K

  Kathleen O'Neill
  5

  Reyna is wonderful. She's knowledgeable, professional, made sure to verify my identification and keep my $$ secure all while being very friendly and helpful. I had a complicated transaction I needed help with and was lucky to have her assistance. Five stars for sure. Thank you.

  Response from the owner

  Thank you for being a valued Bank of America customer, Kathleen. We appreciate the positive review about your experience.

• J

  Jeremy
  1

  Most BofA locations are poorly staffed. This one is probably the worst. 15 people in line at opening and ONE teller staffed. Ask a desk assigned personal banker for help? Nope. This place is the worst and I would avoid it unless you enjoy headaches.

  Response from the owner

  Hello Jeremy. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• M

  Man inPDX
  3

  Clients drove from Tigard and Hillsboro, since BofA has closed their local branches on Saturdays. Had to wait 45 minutes to get to one of the two tellers.

• S

  Stephany Lawrence
  5

  Brandon is professional and personable. He makes you feel even your smallest concern is important and is an excellent communicator.

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know.

• E

  El Plata
  5

  Efficient and courteous service. There was a line but it went fast.

  Response from the owner

  Hi there, thanks so much for taking the time to share your review with us. We're very glad to hear of your experience and appreciate you for being one of our valued Bank of America clients! ^matt

• E

  Earl Nichols
  1

  There hours are posted to open at 0930 but they are still not opening the lobby entrance as of 0950. No additional signage stating they are opening at a different time.

  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

• b

  brenda truong
  1

  If they have a zero star, I would give them zero star, giving them 1 star, I think it's generous. I am not surprised that I've seen a lot of negative reviews on this branch. How come they haven't improved? This branch is understaffed, every single time I've been there, I've had to wait at least 15 minute on line either inside or drive-through with 1 only teller. I ordered new dollar bills and red envelopes for our coming New Year 2 weeks ago, they promised they will contact me to let me know, no one has ever called. Today I stopped by, they just looked at me on the face and said 'Nope, we don't have it. When did you order it? I only give you 3 red envelopes, that's all'. Staffs there need to be retrained how to talk to customers, especially the branch manager, she is willing to argue with you. I will close my account with them and go to US Bank, I love the customer service over there. I will never come back to this branch again.