Bank of America (with Drive-thru services) N 67th Ave, Glendale

Bank of America (with Drive-thru services) Reviews

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  Yuliya Ilyushenko
  5

  I love Selma. She is the best banker. She always helps me and finds time for all her clients. She is super efficient and loves her job. Kim is wonderful! I hope she gets promoted to the manager role there. She knows everything in that bank.

  Response from the owner

  Hello Yuliya. Thanks for letting us know how helpful Selma & Kim were during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^michael

• Y

  Yuliya Ilyushenko
  5

  Selma is the best! She will always try to get you in and will find time for her clients. Kim is wonderful! Honestly, everyone at that bank is super friendly and kind unlike the one on Bell and 83rd Ave. I am hoping once people start coming back to work they will be open for more hours!

  Response from the owner

  Hi Yuliya. Thanks for letting us know how helpful Selma and Kim were during your financial center visit. We’re glad to hear about your great experience and hope you’ll consider Bank of America for your future banking needs. ^nicole

• D

  Don
  5

  The best bank in AZ! I drive 40 minutes from Tempe to come here. Selma is amazing! Kim is awesome too. This location attracts the best employees. Everyone at this location is helpful! Please expand the hours!

  Response from the owner

  Hi Don. Excellent! Thanks for letting us know how helpful Selma and Kim were during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. Thank you for the review and for choosing Bank of America. ^nicole

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  Mel
  5

  Best Bank of America location I have been to! Jennifer the only teller up front was very helpful and provided amazing customer service!

  Response from the owner

  Thanks for letting us know how helpful Jennifer was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^ines

• A

  Andrea Romkema
  1

  Bank of America is an institution of pathetic, dishonest thieves! I deposited a check here last month after hours into the drive up ATM. The ATM rebooted as soon as I inserted my check. I waited ten minutes and the machine finally started back up and spat my card out but not my check. I took a picture of the ATM number and reported it the next day. I gave them the ATM number, check number, the name of the check issuer, the time and date of the attempted deposit. They issued me a temporary credit equalling the amount of the check I deposited while they attempted to resolve the issue. I received a letter today (after almost a month) stating that they failed to find the check I deposited but they did find the electronic record of the deposit. They have informed me that they are now going to remove the sum from my account plus any fees they may have incurred during the investigation to compensate them for the temporary credit they gave me, essentially accusing me of never making the deposit. Both the ATM and building are equipped with security cameras, I deposit this check around the same time for these amount every month, and I provided the exact ATM identification number of the machine that “ate” my check. I will be calling on Monday to dispute this decision. I will never bank here again, and neither should you.

• A

  Ann Conklin
  5

  Kiara was so nice and helpful. She helped me set up bank to bank external transfer. And taught me how to set it up. She's the bomb.

  Response from the owner

  Hi, Ann. Thanks for letting us know how helpful Kiara was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^alma

• K

  Kristina S
  1

  Answer the phones!! I emailed five times left two voicemails and called the mainline every single day this week and nobody will get back to me. Do not apply for a home loan at this bank!! Go somewhere else.

  Response from the owner

  Hi Kristina, we know your time is valuable and apologize for your experience. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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  Gina Hughes
  2

  Went in to get a title notarized, it literally took less than 5 minutes, they could've put me through and get it done real quick but No! She has an appointment later! So I had to wait for her appointment for an hour to get a quick notary. She also seemed like she's having a bad day, that makes two of us!

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  taylor c
  1

  Their new banking hours are a joke and they lock the door before it’s actually time to close. They make it hard for someone with normal working hours to access their poor quality customer service.

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  Deepa DT
  5

  Very good customer service. Everyone was real helpful, they cared if the line was getting long and did talk personally to people to see how they could be helped. The new relationship manager is really good and did everything he could to help us. Would recommend banking at this branch!