Wells Fargo Bank N 59th Ave, Glendale

Wells Fargo Bank Reviews

• D

  Derek McCoy Sr
  5

  Great bank with friendly staff. Easy access from main road and never really a long wait, at anytime of day. My family and I switched banks and will only do our banking here , because of how we are treated and the convenience of the bank ATM. If you are looking for a place to put your money or get home loan, I would recommend you give this bank a try.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Derek. It’s wonderful to see that you’ve had such a positive experience. -AJ, Wells Fargo HL Social

• T

  Toni Briggs-Wolfcale
  1

  By far the worst bank I've ever experienced. I lost my job in Sept 2020 and my checking acct was overdrafted. The first thing I paid after getting my new job was Wells Fargo. I've been to 4 branches over the past 4 weeks attempting to open a checking account. When I paid Wells Fargo a month ago I was told to wait 3 days and their system would be updated to reflect my bill being paid. I've set multiple appointments just to open a checking account and still have no account. That equals four times I've taken off work and driven to whatever location could get me an appointment to open this checking account. My time means nothing to them. My time off work means nothing to them. My 20 years with them means nothing to them. They now tell me it can take up to 60 days for that bill to show is paid before I can open a checking account. Meanwhile my payroll check gets to me the day after everybody else gets paid because mine is mailed to me because it's a paper check and it's written off Wells Fargo so I cash it there and they charge me $7.50 every 2 weeks. You can't just walk into a branch anymore and open a checking account you have to have an appointment. They keep telling me just to do it online but you have to have the ability to put money into that new account while you're opening it online and without a bank card I don't have that ability. I'm so disgusted with this Bank. I was in the mortgage industry for 18 years and we paid off collections all the time we did not require the credit reporting agencies to have their reports updated in order for us to acknowledge the collections were paid. Wells Fargo is very much aware that I paid the bill because I paid it directly to them. There's no common sense left in this business anymore. Their solution to me is to just keep coming in and taking time off work and trying to open a checking account with them, absolutely ridiculous!

  Response from the owner

  Hello, Toni. I understand how this would be frustrating, and I want to make sure each of your concerns are addressed. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address. Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• J

  Joanie P.
  5

  I like this bank and this location. It's easy to find a parking spot right in front of the door. It's also easy to leave the parking lot and get back on 59th Avenue, because there's a few ways to leave. There's a left turn light if you need to cross traffic and head south, and another exit if you are turning right and heading north.

  Response from the owner

  Thank you so much for sharing these details with us, Joanie! I’m happy to see you enjoy visiting this location. Have a great rest of your day! -Jessica, Wells Fargo HL Social

• B

  Brooke DeRemer
  2

  The drive thru is never open. I hate the inconvenience of dragging my children out of the car for a quick, simple thing. I have noticed this at several Wells Fargo’s the past year and I’m about to go to Chase.

  Response from the owner

  Thanks for bringing this to our attention, Brooke. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• E

  Ebony Greene
  5

  I had a very good experience with this branch, special thanks to Laurie for going above and beyond to provide excellent customer service!!

  Response from the owner

  I'm truly glad to read your review, Ebony, and I appreciate you taking the time to share your experience with Laurie. Have a great day! -Nick, Wells Fargo HL Social

• A

  Alan Novak
  5

  5 stars means loved it. Well you can't really love a bank but this one is easily accessible, staff are always quick and polite, no long waits and really helpful. ATM works as it should as well.....and of course there is a drive through....

• J

  Josh Slattery
  1

  The teller named Anna is terrible. Tired of this horrible customer service with wells Fargo. Save yourself some time and get an account with another bank.

  Response from the owner

  I'm sorry to learn about your experience at this location, Josh. Could you email me with more details about your interactions with the associate you mentioned? You can address it to [email protected], and be sure to mention your Google username and review as well (no account numbers). I'll make sure your experience is reviewed by the appropriate team. Thank you for your feedback. -Nick, Wells Fargo HL Social

• A

  AnisH PateL
  1

  Very disappointed with customer service. Banker name “lori” very rude and not helping out with the stuff. I am never going their again with anything related to the bank service.

  Response from the owner

  I'm disappointed to learn about your interaction with one of our team members. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• L

  Leslie Van Dam
  5

  Helped solve complicated problem within 20 minutes. Friendly and knowledgeable. Called me back when they said they would. Great communication and customer service.

  Response from the owner

  I’m glad to read you had such a wonderful experience at this location. I've made sure these kind words are forwarded to the appropriate teams. -Jessica, Wells Fargo HL Social

• G

  George
  5

  Manager and staff are helpful and knowledgeable. User friendly tellers, atm, and drive through.

  Response from the owner

  I'm truly glad to read your review, George, and I appreciate you taking the time to share these kind words. Have a great day. -Nick, Wells Fargo HL Social