Bank of America (with Drive-thru services) S Thornton Ave, Dalton

Bank of America (with Drive-thru services) Reviews

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  Heather Burton
  1

  One lane open in the drive thru and it took over 10 minutes to process my deposit once I got to the window. Poor customer service!

  Response from the owner

  Hi Heather. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^ines

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  Coco Sophie
  1

  They never answer the phone. I switched from Kroger pharmacy to a local pharmacy for better service and it seems I’m going to have to switch banks too. The wait is always so long in the bank and only have one or two tellers even though it’s busy.

  Response from the owner

  Hello Coco. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^rosie

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  Leslie Hayes
  1

  I have banked here myself and the company I work for also banks here. First off they only ever have 2 people working. You always feel sorry for the 2 works because there is always a line out the door and they work as fast as they can, so props to them for not just walking out. Secondly the drive thru is always closed, And since they don't post it at the road and the parking lot isn't connected to the drive thru you have to drive all the way around the building do a dangerous left turn out of there onto Thornton Avenue and go back around into their parking lot. They also charge you for every little thing they possibly can just to bank or do any kind of business with them. Its exactly why we only had a savings account with them for 4 months before we closed our account and went back to USAA.

  Response from the owner

  Hi, Leslie. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  Carmen Lopez
  1

  I needed to open a new account for my son. The lady said they didn’t have time. “Really” I went to a different bank. This is the third time I go and they don’t have time are can’t help me. I have 20 years with Bank of America the service is not good.

  Response from the owner

  Hi Carmen. This is not the experience we want you to have when visiting one of our locations. We are sorry that we did not meet your expectations. Your feedback is very important to us and we appreciate you letting us know what happened. If there is anything we can help with, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

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  MONSTER ENERGYDRINKS
  1

  Without going into detail i payed them the $400 i owed them then a few days later they sent me a letter in the mail telling me that i still owed??? Ok! So i paid again via mail. A few months go by and not a word. So assumed they got the money. Well eventually they sent me another letter telling me that i still owed. Went to the bank to speak with a teller who told me to call a number where i was informed that i should go to the bank a d speak with a teller?? I'll never do business with this horrible corrupt bank again. I guess laundering money for drug cartels is more important than helping customers!?!? Wish there were a way to give zero stars.

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  Lori Chastain
  1

  I wish I could give 0 stars. Called to confirm the location of a safe deposit box for my elderly mother in law with all account information. Manager was busy with a customer- so what am I??? No one else can help. "Customer Service" Rep said "someone told me I can't give you that information" HOW PROFESSIONAL! No offer to have manager return my call...Sorry, Sorry, Sorry!!! Will make a trip to Dalton tomorrow to hunt for the safe deposit box and close this account. NO CUSTOMER SERVICE AT THIS LOCATION!!!

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  Wendy Schrodt
  1

  Only the drive through open with one teller. 9 cars in front of me when I arrived, waited 30 minutes to get to the window and at least a dozen cars behind me when I reached the window. They desperately need more help.

  Response from the owner

  Hi Wendy. We appreciate that you took the time to tell us this, even though you were disappointed with our drive through. service. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. Thank you. ^susan

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  Mary-Catherine Rogers (Cathi)
  1

  This bank is not customer service aligned. No one answers the phone. They don't open on Saturdays, not even for a few hours for a drop off or deposit. My location, also my available hours makes working with this bank bad enough. But then consider between BOA not answering their phone and their not open on weekends surely makes for difficult banking. In fact I have never had such difficulty dealing with a bank as this one. It doesn't deserve even one star but this "rate & review" is set up so that one must "click" on a star to submit a review. Thus it tallies the other stars (or even half stars) and it then gives it a false rating of -2.5 stars. Totally undeserving. I am looking for a way to contact CEO Brian Moynihan, as I have more concerns than those listed here.

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  Sonia Pérez
  1

  My husband banks at this bank and recently added me to his account. I am disappointed that they don’t have the drive thru service. Anybody would assume that now these days that everything is easy access, Bank of America would have a drive thru teller to make it more convenient for their customers. Instead of having to go inside when in need to make a transaction that can not be done through the ATM (ex. cashing a check, not depositing the check). Their customer service is not so good and the times I have been there, there’s not enough associated for the demand of people in line waiting. I asked if there was a public bathroom and they said no. To me that is a no no 👎🏻 since they make you wait a long time. I will be in the search of a new bank for me and my husband.

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  Tonya Garland
  1

  This is the worst Bank ever. It's not a home town bank for sure. It's time for me to move my money. If you are Hispanic it's the place for you. I need two 50.00 bills for Birthday cards. Waited 45 minutes in line. Ridiculous!!