FirstBank Mortgage S Thornton Ave, Dalton

FirstBank Mortgage Reviews

• K

  Katrina Beavers
  5

  Hey, so I just wanted to let you know that your american flag was flying upside down today due to the top hook coming off 7-3-2021. My husband and I stopped to fix it, but i believe the hook may need to be replaced. I'll take this down once i know the location is aware of it

  Response from the owner

  Katrina, we appreciate you and your husband stopping to help!! The branch is working to get this fixed! Thank you!

• W

  Wes 303
  4

  Very clean and covid-19 procedures followed. Staff was friendly and helpful, except for the fact that the person we needed to talk to and his secretary were unavailable, and they haven't contacted us back yet, 3 days later.

  Response from the owner

  Thank you for your kind words and your review, Wesley!

• Y

  YoMommas Cookin
  1

  Poor service in the drive through. Blonde lady with glasses is always too busy talking to others. Twice now I've taken my grandmother to cash checks, twice we've asked for certain bills; fives, tens, etc. And twice she's just given whatever. She's either talking to co-workers, or having a full blown non bank related conversation, with one of the other vehicles. Seriously trying to talk my grandmother in to switching to Wells Fargo.

  Response from the owner

  Thank you for your feedback. We’re sorry to hear you’ve had multiple experiences at FirstBank that did not meet your expectations. We will share this with our team so that we can improve. We appreciate your business.

• A

  Adrian Chavez
  1

  Im currently banking here but am going to change banks ASAP. Nothing wrong with the people there, they are all very kind. But my available amount is never correct. For example, I could have 500 in my account but on the app it shows I have 100. I always have to call and ask how much I have before I do anything. It’s very tedious having to wait till 9:00 AM before I can go run my errands.

  Response from the owner

  Hi Adrian, we apologize for the inconvenience you’ve experienced with your FirstBank account. Your banker will be reaching out to you to shortly to help you. We appreciate your business and your feedback here.

• D

  Daniel Quinn
  5

  I personally have an open account with this bank and let me say they're the friendliest most helpful people that you would want handling your money I trust him completely and they are very helpful, better I had a problem they were there to fix it promptly thank you for being a good bank this is a great place

  Response from the owner

  We're always here and happy to help! Thank you for your kind words, Daniel!

• A

  Alexander Hernández Sosa
  5

  My Experience has been the best, Juan attended me, and I thank him for his professionalism and timely attention at all times.

  Response from the owner

  Hi Alexander, thank you so much for the review. Hope to see you again soon!

• D

  Diego Lopez
  5

  Cervisio very well. They treat me kindly, I would recommend to other people. Thank you, First Bank.