Wells Fargo Bank S Hamilton St, Dalton

Wells Fargo Bank Reviews

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  Nicole Blankenship
  1

  Don’t bother trying to call because even when the automated voice says to “press 0 to continue holding” to speak to someone it still transfers you to something completely different. I’ve called every branch in Dalton and sat on hold forever and nobody ever answers. I don’t see the point on having phones if nobody bothers to answer. I know everything is “short staffed” but you’d think at least one person would’ve been able to answer a 5 second phone call.

  Response from the owner

  Thanks for bringing this to our attention, Nicole. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

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  Judy Henderson
  1

  My husband has been with Wells Fargo since 2013.In May of this year he was minus $3.40. They hit his with a double over draft fee. We went to the main branch in downtown Dalton. Well Saturday morning I saw he had a over draft fee for $-3,67. So ok they don't charge for this amount. Boy was I wrong. I knew there was nothing to do till his next pay check goes in on Thursday. Tuesday morning shocked him again. Now he's-$73.67. I went to the bank this morningThe girlPut in a request to refund the chargesTell me the manager was in a meeting and she would let me know something. Got an e-mail they were not going to refund the charges. So I called the bank.The lady tells me it's not the amount that you're overdrawn it is the day that the charges came in, MeaningThat the auto-pay That came through was authorized and each day that one came in even though the balance remained at minus $3.67 they tacked on A charge For Friday and Monday. Once this is paid we will close both accounts and go to Georgia United . Word of advice steer clear of Wells Fargo. UPDATE: After I left my review. The following morningI received an email. Wells Fargo was refunding one of the overdraft fees. Still the whole ordeal was frustrating.

  Response from the owner

  I appreciate you bringing this to our attention, and I'd like to escalate this matter to my support team for a thorough review. At your convenience, please email me at [email protected] with your full name, Google username, phone number, and address (no account numbers). Thank you. -Jessica, Wells Fargo HL Social

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  gloria lopez
  2

  Love Wells Fargo. The only issue that I ever had was when I was trying to apply for a credit card multiple times at this location. In all my attempts my application was actually never processed or put on the system. When calling to check on the status I was told that they would have to call me back and I never heard back from them. Finally, I decided to apply at the location on walnut ave and the lady that helped me was great and processed my application on the next business day with no problem. So if you have any issues with them it's not the bank its the banker that can't do the job right.

  Response from the owner

  Hello, Gloria. I'm sorry to hear you didn't receive the assistance you needed at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Cory, Wells Fargo HL Social

• K

  Karen Noland
  5

  Good customer service and quick service.

  Response from the owner

  I’m happy to hear you feel this way, Karen. Thanks so much for the feedback regarding your experience with this location. -Nick, Wells Fargo HL Social

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  David Brown
  4

  This is a pretty good bank, in my experience. However, Wells Fargo does not do very well in getting competitive rates for loans. Still though, the people here have always been very nice to me.

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  Shawn Lamons
  5

  This is the best bank to do all your banking at and to have your money because it is super safe.

  Response from the owner

  We appreciate your feedback, Shawn. Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• M

  Monica Rosales
  1

  The staff is friendly but super slow plus they only have one teller for 3 open lines, thas just crazy. To do one deposit I've to wait 40 minutes in the drive thru

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, Google username, and the Wells Fargo branch location you posted a review on (no account numbers). I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• S

  Samuel Hall
  3

  The only problem I have with this bank are the hidden fees, otherwise its fine.

  Response from the owner

  I understand how this would be frustrating, and I want to make sure any concerns you have are addressed. Without using account numbers, please email [email protected] details about your experience. Please include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

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  Josh Fain
  1

  Don't try to call this pathetic excuse for a bank for information! After sitting on hold for several minutes I was hung up on 3 times! Awesome customer service guys....

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  Angel Turner
  5

  Great customer service, tellers are always so helpful.