Bank of America (with Drive-thru ATM) N Federal Hwy, Lighthouse Point

Bank of America (with Drive-thru ATM) Reviews

• J

  Jennifer l
  1

  Horrible service one person at teller 7 or more people online no one to assist teller service customers. Choose another bank. They have time to joke and chat but cant send anyone to assist the teller with long line. I also asked them to help her they claimed that was only teller they have Will be calling corporate headquarters and suggest everyone else do the same. Obviously by reviews you see here they have horrible service thank God I don't bank here

  Response from the owner

  Hello Jenifer. I'm sorry your experience with our financial center team wasn't what you expected.  We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• R

  Richard Schagrin
  2

  Not a fan of B of A but my company banks there. They have done away with their drive thrus. At least this branch had 2 tellers, most only have 1.

• w

  wayne jarvis
  1

  Horrible customer service, very condescending. One teller on a Friday. No solution just excuses. Branch manager should review his/her staff and make some changes quick. Lots of associates walking around looking important but don’t help.

  Response from the owner

  Hi, Wayne. Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• M

  MOHASSEN BENNACER
  1

  I don't often write reviews, but in this specific case it is necessary because I am a small business owner and I have no time to waste. I don't know how the others are in this bank but the one called PIERRE is certainly one of the most incompetent I have met. and he answers you with such assurance that it is all the more ridiculous. to summarize, I contacted online banking to obtain a simple letter. they advised me to go to an agency to get it more quickly. And that person answered me that it was the same 5 to 7 business day to get it. I did not insist in the face of so much stupidity and incompetence and went to another agency which immediately wrote it to me. unfortunately I had to open my business 30 minutes late.

  Response from the owner

  Hi Mohassen. We're disappointed to hear that your experience with Pierre wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• S

  Shahzada Chowdhury
  5

  I don’t usually come to this location as I live near the Hillsboro branch. But my experience here was better than any other time I’ve been to any BA branch. The wait was bit long but that’s not unusual for this bank... But the staff was very friendly and helpful. GABRIELLA specifically was amazing and very informative. I’ve been banking with BA for years now and have never had such a professional and one on one interaction. Very pleased with the service keep it up

• B

  B. M.
  1

  Feels like I'm at the DMV. One teller no matter how many people are waiting.

  Response from the owner

  Hello. Thanks for your feedback, this will help us continue to improve our processes. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• M

  Maia Henn
  1

  My husband and I have been customers of this bank for over ten years. We have unfortunately seen the management and customer service at this location progressively get worse and worse! Needless to say, it is always a frustrating experience to get any transaction done. The lines are ridiculously long and the management could not be less concerned with efficiency. I am Asian American and my husband is Caucasian American, and I hate to say it, but we feel out of place and unable to get the best customer care because we do not speak Spanish or Portuguese. I have been meaning to writ this review for quite some time, but kept putting it off. I finally couldn’t keep quiet anymore, and now I see that I am not alone in my frustration with this bank location and it’s service.

• J

  Justin Mcgarrity
  1

  Teller here is extremely rude. I watched her be nasty with over 5 customers including myself. Shouldn't have anyone like that in any form of customer service.

  Response from the owner

  Hi Justin. We are disappointed to hear this and we'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• R

  Ron
  1

  I had a very bad experience when I came to this bank. The manager and another person, David, had very bad manners and were not professional at all. They took our CD statement and kept it. Now we have to go back to get it and I'm not sure if they will give us back our property. On a scale of 1-10 I would give them a -10.

  Response from the owner

  We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• R

  Randy DiCotti
  1

  Do yourself a grand favor and pick a different bank. At this location you will get plenty of attitude but very little help. The representatives are rude and they are disorganized. If you like to punish yourself....this is your bank.

  Response from the owner

  Hi, Randy. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph