Bank of America (with Drive-thru ATM) Lincoln St, Holyoke

Bank of America (with Drive-thru ATM) Reviews

• S

  Stella Xanthakos
  1

  Northampton Main Street Branch is closed. We've had a business account for decades. No choice but to go to another location. Jean at teller window in Holyoke was very professional and pleasant. However, Sue felt a need to flex her authority - was not interested in being helpful or solution oriented. We'll move our account shortly.

  Response from the owner

  Hi Stella, we're doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. We also apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• M

  Maura O'Shea
  1

  Website doesn’t work to schedule appts and no one answers the phone!! Yup,1 star.

  Response from the owner

  Hi Maura. Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

• K

  Kekoa Kaawa
  5

  I had a fantastic experience with Erik Torres. He helped me with getting a temporary debit card since I had lost mine. He was efficient, thorough, friendly and just a pleasure to be around. He treated my boyfriend and I in a very courteous manner. He even helped me get my cash in specific denominations AFTER his shift was over and he did not need to do that so I really appreciate it. Thank you Erik Torres for your excellent service and knowledge of Bank of America!

• L

  Lee Kimball
  1

  Rude manager not willing to help.!!.. Why does this branch have such poor reviews? MANAGEMENT..!!!....

  Response from the owner

  Hi, Lee. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• C

  Cory Taylor
  1

  the female manger after being told 3 times I do not wish to deal with you I am waiting for the assent manager, insist that I explain why im here only to quickly deny me with no understanding of the situation. and she received a verbal lashing I do not regret in 1 form at all. just horrible to the point of filing a corporate complaint against her.

• K

  Kevin Michalski
  4

  Has an ATM, didn't go inside. Building looked nice though.

• r

  ryan savio
  1

  They need to hire a staff not one person to run this entire place spent 20 mins in line watching one person slowly walk around lost. There are 5 places for tellers and only one open every time I’ve been here. Going to TD bank for sure.

• J

  Joe DeForge
  1

  Don't open till 10 am.Never enough tellers. Closes from 11:30 am till 12 noon! What a joke! Definitely moving my funds to another bank.So disappointing...

• C

  Cameron Tylek
  3

  Avoid this location during the first ~4 days of the month, the line is literally out the door with customers with monthly checks.

• H

  Heather Roberts
  5

  I’ve always had friendly service here, though I do try to avoid the busiest times! Convenient location, too.