PeoplesBank Banking Center & VideoBankerITM Northampton St, Holyoke

PeoplesBank Banking Center & VideoBankerITM Reviews

• I

  Ivelisse Camacho
  1

  Their $34 overdraft fee is ridiculous!!!! And they don't even give you a day or 2 to try and pay back what you overdraft on. I have called to see if they can work something out, my husband has called to see if they can work something out. But nope! 😒 With me and my husband and one of my kids, we have a total of 3 accounts with them, been with them for a couple of yrs, have recommended this bank to friends and family. My Dad was with them for 10+yrs, but times have definitely changed! The ladies who have picked up my calls, are almost always rude, and not understanding that things can happen at times. Did they care? NOPE.. didn't care to help out an old customer. So we are already looking for a new bank. I'm done with the ridiculous overdraft fees! I'm done with this bank.

  Response from the owner

  Hello Ivelisse. We are sorry to receive your 1 Star Review and comments. We would be happy to discuss your experience with you directly to better understand what transpired. If you would like to discuss with us directly please give our Customer Solutions Center at call at 413.538.9500. Thank you, Chrissy Kiddy, Corporate Responsibility with PeoplesBank

• H

  Harriet Winston
  2

  Rude bank teller shouts my income from my direct deposit loud enough so the whole place would hear. I suffer from chronic migraines and my vision blurs, making it hard to see the large printed bank statement. I know these times are hard, but a little patience and kindness go a long way.

  Response from the owner

  Hello Harriet. We would like an opportunity to discuss your concerns with you directly. If you'd like to discuss with us directly please call 413-538-9500. We hope you have a nice day. Chrissy Kiddy, Corporate Responsibility with PeoplesBank

• T

  Thomas Rooney
  5

  Brand new people's bank where the yankee peddlar used to be located! Opening saturday Sept 14th!

  Response from the owner

  Thank you for the 5 Star Review Thomas. Have a great day. Chrissy Kiddy, PeoplesBank

• Y

  Yarimar Alvarado
  1

  Brand new atm and is already not working today everyone was so mad they needed to park their car and go inside.. Never again ugh

  Response from the owner

  Hello Yarimar. Apologies for the inconvenience. One of our three drive-thru ATMs/ITMs was down briefly on Saturday. The other two were operating perfectly. Hope you do return and hope you have a good day. Chrissy Kiddy, Corporate Responsibility with PeoplesBank