Bank of America (with Drive-thru ATM) Temecula Pkwy, Temecula

Bank of America (with Drive-thru ATM) Reviews

• A

  Andrew B
  1

  Leaving BOA now as a result of this place. Platinum honors has no meaning. They have no employees and terrible customer service. They sit around doing nothing and waste time for their customers. I believe her name was Avy and she is the worst employee there. As for other issues. I saw a line to the door and none of the employees working. A gentlemen walked in because the atm stole his card, no care or urgency for him. Lastly, a woman with an appointment was told to leave because BOA lost the appt. The greeter at the front door should be fired because of his attitude with several customers.

  Response from the owner

  We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• J

  Jeremiah Bennett
  2

  After seeing all the reviews, my experience is the same. Thank goodness this isn’t my bank. Only 2 tellers to handle merchant and consumer transactions during lunch hour? Either they need to reorganize their teller lunch rotations or allocate staff during Peak hours. Branch manager needs to figure something out. My Wells Fargo does so no excuses.

• S

  Sam
  1

  One teller, 9 people ahead of me, teller spends at least 5 minutes before deciding not to cash someone's check and call a manager over. She spends another 5 minutes on next person. So poor planning and poor service. 5 ppl just lined up behind me. It is now 11:30am. Update: 2nd teller came, 4 minutes later first teller leaves.

• j

  joe duenes
  1

  Branch does not answer the phone, this place is basically an ATM

  Response from the owner

  Hi Joe. We value your 20 year relationship with us. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^susan

• M

  Mark Logue
  1

  I had a check sent to this location, per the teller's advise, to be deposited into my landlord's account. This check was sent to the correct address 2 weeks prior to my inquiring why it had not been deposited into my landlord's account. I tried to call this location every 10 minutes for almost 5 hours on a Wednesday from the hours of 10AM-2PM as I was not able to go into this location physically. Each time I called it rang and rang until I received a machine notification that no one was available to answer my call. I am both appalled that my check that correctly sent was not properly deposited as it has been over 2 weeks, and that this location had no one available to answer my phone calls for the majority of the day. Very discouraging.

• r

  rami elmufdi
  1

  9 ppl one teller. Worse branch i have ever visited. Shouldn't take 40 mins to get some cash from a bank

• B

  Brad Bynum
  1

  So hard to get there before they close what bank is only open from 9-4

  Response from the owner

  Hi Brad. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• B

  Brittaney Johnson
  1

  I’ve been with this bank for just about a month and while it’s generally pretty good, there is ALWAYS a line to speak with a teller. I’m seriously considering going back to Chase.

• G

  Greg C
  1

  Worst service ever at BOA. Who hired these people. No one works here and when they do they are just rude.

  Response from the owner

  Hello Greg, we're sorry to hear this. We'd like to find out more about your experience. Please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• C

  Carlos Del Toro
  1

  Customer service is the worst thing to cash a check take them 45 minutes Disgusting service The manager Sonia thinks she better than 1st lady.