Bank of America (with Drive-thru ATM) Balboa Ave, San Diego

Bank of America (with Drive-thru ATM) Reviews

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  Dan Pepples
  1

  Any reason why you removed a lot of your ATMs and closed your branches? Then when you do find one that's open it's an hour wait because they have no staff. Freaking third world country status. Jfc

  Response from the owner

  Hello Dan. We value your business and are sorry that you were disappointed. Find info about all of our ATM and financial center locations at https://locators.bankofamerica.com/. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• K

  Kathia Brown
  1

  Used their drive through atm on March 3rd like I normally do, atm stopped working, 2 months and dozens of calls later they decided they recorded the transaction but didn't find my money so they basically stole the money from me, never using their atms anymore, do not recommend bank of America to anyone

  Response from the owner

  Hi Kathia. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^nicole

• d

  daniel- #7footApartHikes
  4

  Re-construction going on. Half as many teller windows, but still about as many tellers & desk agents. Unsure about outside ATMs, NO inside ATMs I saw currently.

  Response from the owner

  Hi Daniel, we greatly appreciate you taking the time to share your feedback. If you happen to need any additional assistance or have any questions regarding a Bank of America account or service, please feel free to reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• P

  P Gupta
  1

  We have tried calling multiple times and scheduling an appointment for a phone call, no one answers during business hours and no one calls you during your scheduled appointment. We have moved out of the area and are trying to get information about a safety deposit box at this location. No one at our local location is able to help us as they direct us back to this one. Completely frustrated with Bank of America.

  Response from the owner

  We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^ines

• B

  B E
  1

  The other reviews are spot on. 2 windows open. 20 people in line, moving at a snails pace.. and no I cannot use the online services to withdraw large sums of cash. Id never be a customer by choice. Motivation to get all my $ off my EDD debit

  Response from the owner

  Hi, B E. We appreciate that you took the time to tell us this, even though you were disappointed with our wait times. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. ^alma

• B

  Brittini McDowell
  1

  If I could give a zero star, that would be generous. This location is by far THE WORST BofA I have EVER dealt with.. we have waited in line outside for about 20 minutes just to make it inside and there be 15 more “social distancing” squares worth of people in front of me. Now 20 more minutes later and ive just made it to the railing for a normal line. There is still 50 people waiting in line outside.. 3 tellers working on a Saturday???? Way to go guys. Thank you for wasting my precious lunch time before I have to go back to work. I would have made it in yesterday, but apparently I have to have a sweet work schedule like they do to make it in by 4pm when they close. Now eating in to my actual work time.. but still here waiting.

  Response from the owner

  Hello Brittini. We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ . ^Rachel

• M

  Mari Fran
  1

  Very disappointed by this branch and by the Bank of America, where I have been a loyal customer for twenty years. They say that they offer notary service "at no cost" for their customers. In the last two weeks, I had to make three different appointments to have a document notarized (one single sheet of paper to be stamped and signed, which usually takes less than ten minutes...) My three appointments, in different branches, were canceled the day before, with the excuse that they do not have a notary service. But it is written on their website and for each of my appointment, I have received a confirmation e-mail with the date, time and name of the notary. So, what is wrong with them ? Why do they write in their website that they have a notary service if they don't ? Why do they confirm the appointment by mail and then text you that it is canceled ??? I have wasted two weeks while my document is urgent and I am very dissatisfied. I am considering taking my account to an other bank that respects more their clients.

• m

  margaret fitzgerald
  1

  Have stood in line over 40 minutes today to deposit cash into another persons account for rent payment. The absolute poorly run bank! Just came from Wells Fargo where I was immediately helped. I’d give them a 0 stars if I could!

  Response from the owner

  Hello Margaret. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan

• E

  Eric Chan
  1

  This place is NOT open Oct 2 contrary to the locator info on their website. BAC is still adapting to 21st century technology, with sheets of paper with conflicting opening hours plastered all over the entrance. Contrast that to JPM across the driveway that's open 9a-4p on Saturdays as advertised.

  Response from the owner

  Hi, We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica .^sam

• E

  Erick Martinez
  1

  They refused to cash the my economic stimulus check. I called costumer service and they said they should cash those checks. That bank location need better training and costumer service. I have been waiting 45 minutos in line outside the bank