Bank of America (with Drive-thru ATM) Puerta Real, Mission Viejo

Bank of America (with Drive-thru ATM) Reviews

• J

  Justin Duval
  1

  Went to lobby for simple banking request. Guy said I needed to make an appointment and to call the number on his card. Called on 3 separate occasions during business hours... no answer, no call back. Thanks bank of America!

  Response from the owner

  Thanks for sharing this feedback about your experience. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• s

  saman jahanbakhsh
  1

  The worst bank of America branches ever in US . The most manager very rude and impolite and unhelpful to costumers . Most managers work there are Chinese and they very very unhelpful and its like self service bank 😂

  Response from the owner

  Hi Saman. We are disappointed to hear this and we'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• S

  Sam Fekrirad
  1

  Branch was closed on a Saturday without updating Google or BoA application info for the branch. Every place is short-staffed but you expect BOA to respect your time and keep their app updated at least.

  Response from the owner

  Hi ,We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam

• J

  Jayme Kinneberg
  1

  Not sure how many times i have been here where the doors are locked in the middle of the day. Signs on the door indicate its during business hour and people behind the counter that just dont care you can see behind the glass. Update in April 2021. Since last month multiple days they are just closed during multiple business hour times. Also ATMs not working when they closed their doors. Whenever they are working they have a host that talks to people instead of having another agent work the counter. Though they provided the lowest levels of service; but they found a way to be worse.

• O

  Olivia Rosen
  1

  We came into this branch needing help. It was a simple situation and Shirin automatically asked for the manager. Diane started talking about us in the third person as she’s standing right next to us. She was extremely rude and unhelpful from the very beginning and was extremely condescending. We had a simple situation that they could not or want to help us with. Maybe she’s having a bad day. It doesn’t matter. You should never treat customers in that way.

• M

  Mahsa Ghadiri
  1

  Seriously?! Only 1 teller for a line of 11 customer waiting?! Such a poor customer service!

  Response from the owner

  Hi, Mahsa. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ . ^alma

• J

  John Esraelo
  1

  Poor scheduling and counterintuitive suggestions from 2 greeting members at the entrance. It is not what used to be a few years ago. That's a shame!

  Response from the owner

  Hi, John. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jahel

• R

  Ryan Evini
  1

  Bank of America is a great bank to bank with. I have had great experiences at other branches. However, I found my experience at this particular branch to be not so pleasant with regards to the friendliness of the staff.

• A

  Alec Z Swanepoel
  2

  There are 8 employees in the building, only 1 bank teller... There needs to be a sign, just like at Disneyland, 25 minute wait from this point further. If we could watch the video feed of people entering the building you will see most of them open the door, take a step of hesitation and then turn around and walk out. Something that could have taken less than 4 mins, took 35 mins. Poor scheduling by the manager. Would not recommend going here till they activate more than 1 of the bank teller stations.

• J

  Jeremy Hong
  5

  Needed to close 2 accounts today. The relationships manager, Leila Ramezani was sad to hear of my request, but was extremely helpful and nice. She also helped me call BOA and request to change an address, which she was unable to do at her desk. The whole office had a friendly vibe about them and I could tell they enjoyed working together. When I was at the teller, Joe and Navid were friendly and genuine, especially Leticia. If I hadn't closed my accounts, I would definitely bank at this particular branch.