Bank of America (with Drive-thru ATM) W Us Hwy, Forney

Bank of America (with Drive-thru ATM) Reviews

• K

  Kara Hagston
  1

  Despite the sign on the door showing ‘new hours’ beginning 6/27, there was no sign saying Monday 6/20 they were closed for a holiday. So I returned on Tuesday 6/21 before closing time…… only to stand in line with no tellers, but a lady walking in and out of the teller line from the back, not greeting me or saying anything. A banker was at his desk with clients. After 10 minutes of waiting for no reason, a different lady finally came out from the back to say they had no tellers today and haven’t had all day. When I asked why not? She just said ‘we don’t discuss staffing issues with clients’. And that’s fine, not my business, although my deposits help pay their salaries and there is no need in ANY service oriented business to be rude. Post a sign on your door then and greet your clients immediately so I don’t waste my time! Been a banker for over 30 years and never seen such unprofessionalism!

  Response from the owner

  Hi Kara, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. Also, you may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• A

  Amanda Moskowitz
  1

  Awful experience. No one was available to help. I waited for over 30 minutes and was told someone would be able to procure ppwk necessary for me to open up an account for my nonprofit. Save yourself the trouble and go to a different branch. They didn't have any tellers available or competent people working there. Really disappointed. Most banks want your business. Not here.

  Response from the owner

  Hi Amanda, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• L

  Lillian Dobbins
  1

  Went to withdraw money out of my account and they didn't have any tellers to assist. There was only 1 employee off to the side. Had to speak out in the line to find out that I was waiting for no reason! Then I was told that they didn't have any money in the drawer and that they could not assist me.

  Response from the owner

  Hi Lillian. We apologize for any inconvenience during this difficult time. We remain open to serve our clients while implementing changes such as limited hours and staff. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• A

  Alexi Green
  5

  Super awesome experience!! Merly was extremely helpful and very sweet!! She made my process very swift and timely! I had a very good experience !! WIll be going back to her for anything I need!!!

  Response from the owner

  Hi, Alexi. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^Joseph

• S

  Sam Sam
  1

  The worst banking experience I have ever experienced so far. For 2 days, I have been trying to make a wire for my business and I keep getting rejected because of thier lack of knowledge. This location has the worst staff out of all locations as they are uneducated in banking systems. I will close my account with boa for sure after this experience.

  Response from the owner

  Hi, Sam. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• D

  Dark Shadows
  1

  Went to the forney location to open up a business account. I informed them it's a new business with no business credit. I asked about the business credit card. They said all the great things about it blah blah blah. What they failed to say is they want the business to have credit. I'm personally an 800 credit score with two paid off bank of amercia credit cards. Houses paid for, cars paid for. DTI, PTI excellent. My frustration is they pulled my credit and put an inquiry on my credit just to tell me that they can't approve my business credit card because the business is new. What a joke. They approved me opening a business checking account for me to put my money into but won't approve me to borrow money on a card when I already have two personal bank of america cards paid off. I won't be back except one more time to cancel my business checking account with bank of america.

  Response from the owner

  Hi. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• M

  MsTee 1104
  1

  I came here with my mom and the staff at BofA is rude, unpleasant and un polite… they are SO concerned 😟 about telling you what they CANNOT do; they’re not focus on what is best, for the customer or customer service…the rudeness and disrespect is highly distasteful … this is the ALL time worse bank ever…

  Response from the owner

  Hi, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• J

  Jonathan Lindsey
  5

  Angie at Bank of America Forney is fantastic. Thank you for your service!

  Response from the owner

  Hello Jonathan. Thanks for letting us know how helpful Angie was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^michael

• I

  Iresha Hayes
  1

  Angie turns away my employees from cashing their checks. She doesn't follow policy! I'll be closing all 3 my business accounts. Also she only give my black employees trouble the white ones cashed their checks same day no issue!

  Response from the owner

  Hello Iresha, thank you for sharing your feedback. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• K

  Kim Levels
  1

  I wish I could give 0 stars because this branch is rude and prejudice.. Soon as I arrived I wasn’t greeted, 2 minutes later, I was asked if I had a question. Asked for a notary And was asked if I had an appointment (which I’ve never been asked) then was told to hold on so he could see if his notary had an upcoming appointment, turns out she was with someone already and had another appointment at 3pm which was 18 mins away, then told I could set an appointment for another day this week like the bank doesn’t close at 4pm, ridiculous. After 10+ years with this bank this has been my only bad experience.

  Response from the owner

  Hi, Kim. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed, please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^alma