Bank of America (with Drive-thru ATM) S Dale Mabry Hwy, Tampa

Bank of America (with Drive-thru ATM) Reviews

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  CRO
  1

  This review is also submitted to Holly, President of Retail Banking. I am not a member of Bank of America, but I was made to feel very uncomfortable. Upon arrival at this location: 1201 S Dale Mabry Hwy, Tampa, FL 33629 there is a white woman, crossed eyed, wears glasses and heavy set. I didn’t get a chance to get her name. She has her white, male sidekick with her. She got so close I could feel her breath on me. She asked what I had needed help with today ( not verbatim), but she got too close. I told her I just need change. This is from 6-1-2022 by the way. Her white, male sidekick asked me if I have an account. Then he goes to her (heavyset woman) and let’s her know. She approached me and said change was only for members because they had no way of knowing if my money was counterfeit and there would be no way to link me to the said counterfeit crime😊. I just wanted singles and for her to imply it was fake is ridiculous. It is a bank. There are counterfeit detectors I’m sure, cameras, and I’m not trying to cash anything of that sort. I just wanted singles. If I can’t get it at a bank where else would I go. I told her I can open an account. Then she said if you’re just gonna delete it. Well so much for options. Maybe they can get a class on how to treat customers with respect and not discriminate. I doubt if I was a white male they’d behave in this way. But this is America.

  Response from the owner

  Hello, it's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jahel

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  Patrick Maslanka
  1

  Had an appointment at 11:00 and it took nearly 10 minutes to even recognize I was in the building. Finally the Branch manager acknowledged my arrival (she had a "I am bothering her attitude") and then proceeded to tell me it was going to be another 45 minute wait before someone could see me. I said to her that was not right and she responded by saying o.k., turned around and went to her office and closed her door...extremely rude and such poor customer service. I am a BOA stockholder and long term customer.

  Response from the owner

  Hi Patrick, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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  Douglas Baldwin
  5

  I needed to use the ATM out in front of the bank after hours. It has a nice open well lit parking lot which makes one feel safe. The ATM itself has a newer touch screen interface than what I am used to. It also appears you can use your phone to access your bank account (will have to try that someday). The most important thing is that the ATM gave me the correct amount of money. Not that I have ever had an issue with not getting the correct amount of money, but thought it worth mentioning.

  Response from the owner

  Hi Douglas. We're happy to hear that your recent financial center experience was seamless. Thank you for the review and choosing Bank of America. ^susan

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  William Parmelee
  1

  Bank of America in General is Garbage but the tellers at this location are, rude and as unhelpful as can be. It's busy and of course there's a line, two tellers of course, so of course when it's my turn to cash my check the lady Teller decides to leave and go on break. I asked her if she could just cash my check real quick and she shrugged her shoulders and gave me a smug smile and said, "sorry can't help u". Every Bank of America I have gone to is about the same that's why I don't bank with them

  Response from the owner

  Hi William, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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  Raymond Mauricio
  1

  Not sure why this bank always has a staffing problem? Today there is no bank teller to take deposits! Apparently no one else can get behind the counter! How do you let your only teller run an errand for one hour!

  Response from the owner

  Hi Raymond. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and will share your feedback, depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

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  Chris Takita
  5

  Great customer service! The staff here are very nice and welcoming. Special thanks to Ana who has been very patient and hard working!

  Response from the owner

  Hi Chris, thanks for letting us know how helpful Ana was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^chris

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  Megan Rissler
  5

  I have worked with Brooks Darnell on multiple occasions and he is very helpful on multiple subjects. He is knowledgeable and it seems like he is out for the customer’s best interest. Will definitely be coming back here for all my banking needs!

  Response from the owner

  Hi, Megan. Thanks for letting us know how helpful Brooks was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^alma

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  K PERFORMANCE
  5

  I visit this location frequently. The team always remembers me and my needs. Doing EXTRA to ensure my satisfaction. The security, the greeter and all staff are extremely friendly, professional and attentive. I would like to make a special mention regarding Angelica Palau. She is ABSOLUTELY AMAZING. Even though there are so many demands due to the nature of this business, she always calls back, meets her face to face appointments, takes time to understand my needs and does so much to ensure they are all met. This demonstrates her ethics, leadership, time management and other STRONG skills that she possesses. BOA, it's obvious you are doing a great job in taking care of your team, because they work very hard to represent you well. THANK you BOA, thank you Angie, for your ongoing wonderful service.

  Response from the owner

  Hi. Thanks for letting us know how helpful the team & Angie is during your financial center visits. We appreciate you taking the time to let us know what we’re doing well. ^teresa

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  Carlos Barrios
  5

  Great staff!! Darnell Brooks was very helpful and quickly helped me out with paperwork that I needed for my home purchase. I am very grateful for his assistant. I made this location my home branch. Thank you for being there when I needed it the most.

  Response from the owner

  Hi, Carlos. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^Joseph

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  Julian Rod
  1

  Went on a Tuesday to open checking and savings accounts...called the day before no answer..called day of same...people in bank looked puzzled and confused...no greeter or sign up sheet like other banks..went to Chase and Well fargo across the street...no problems..other banks want your business don't bother with this one

  Response from the owner

  Hi Julian. It's disappointing to hear that your experience wasn't at the level you expected. You can conveniently open & apply for accounts by visiting our web site. Compare options at https://www.bankofamerica.com/deposits/checking/advantage-banking/. ^ines