Bank of America (with Drive-thru ATM) Guide Meridian, Bellingham

Bank of America (with Drive-thru ATM) Reviews

• K

  K H
  5

  I was in this branch this morning to open a new account. The bank's Relationship Manager, Mr. Kevin Baker, provided excellent support and patience throughout the whole process above and beyond the call of duty. I found out that he actually came back to work on his scheduled day off for 1/2 day to provide coverage to his colleagues. This type of team spirit and customer support is a rare find in this day and age. Definitely recommend wholeheartedly that people ask for Kevin's help when they are in that branch.

  Response from the owner

  Hello. Thanks for letting us know how helpful Kevin was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^tasha

• M

  McKenzie Long
  1

  Absolutely ridiculous customer service. I came in for a simple simple activation of a credit card issue, which over the phone they told me i had to come in person for. Them when I went into both branchs in the city, they told me they did not have adequate time to help me ( I went in over an hour before closing), and said I needed to schedule an appointment, but we're super booked out. I am regretting choosing to get a credit card with them

  Response from the owner

  Hi, Mckenzie. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• T

  Thaddeaus Daniels
  1

  Horrible service all I wanted was to unblock my account and yet for some reason they can't. They rushed me and they were horrible. If you gonna go to a bank don't go to this one.

  Response from the owner

  Hi Thaddeaus, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• T

  Thomas Harris
  5

  The tellers and the account managers at this branch were so kind when I ran into a cash flow issue. They were able to help me sort out the issue and avoid an overdraft fee! These people are awesome.

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know.

• A

  American Classic
  5

  Handy drive up window ATM, But no teller available like in the past.

  Response from the owner

  Thank you for the review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^ines

• W

  Wendy Canul
  1

  Worst service ever, very low customer service. I am so disappointed in the service that they gave me . I am canceling my account by tomorrow. Hoping to obtain good service right before holidays I received the opposite I don't recommend this bank. They also charge you monthly for service .... just to have a debit card. Ridiculous.

  Response from the owner

  Hi Wendy. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^rosie

• M

  Matt Duhamel
  5

  Working with Irina was wonderful! She helped my dad create an account and was very friendly and efficient. I would recommend this Bellingham branch to anyone looking for professional banking services. Thanks again Irina!

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know.

• K

  Kirk Bratvold
  5

  Had to do a lot of tricky banking, and found all the staff (from tellers to manager) to be friendly and helpful. Happy to continue banking here.

  Response from the owner

  Hi Kirk. Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. Have a nice and safe day. ^susan

• T

  Tengasha Gibeau
  1

  I've had both good and bad experiences with Bank of America, but this branch is just a nightmare. They have wasted HOURS of my time and have made it very clear that they don't understand their own banking requirements. On two separate occasions now they have given me incorrect information about my banking. The first time I was trying to add my husband to my bank account and was told that since my mother also has access to the account she would need to be present. We were told we just needed to show our IDs at a local branch. So we drove 2 1/2 hours to where she lives only to be told by that branch that we needed multiple forms of ID and they couldn't help us. So a 5 hour round trip to get him on my account turned out to just be a waste of gas. Yesterday I was in this location after discovering someone I didn't know had cashed a check out of my account. After repeatedly pointing out that the name and address on the checks, were not mine (she said it was probably someone I knew even though I don't know anyone by that name or who lives in that state) and also pointing out that the routing and account numbers WERE NOT FOR MY BANK ACCOUNT. I was told to call a phone number because she couldn't help me. I asked about closing the account and opening a new one and I was told not to bother since I could just file a claim every time my money was stolen and Id have it back in 24 hours. After repeatedly insisting that I wanted to close the account (the fraud department for Bank of America advised me to do this immediately when I called them) I was told I didn't need my mother there to close the account even though she must be present to sign off on any changes including closing the account. Long story short, I will be closing all my accounts with Bank of America and going to a different bank. If you want to stick with Bank of America I'd advise using the bank downtown as they have always been helpful and knowledgeable. This branch is a joke.

• L

  Laura Biggerstaff
  5

  Love this branch, Laura is the one that always helps and takes care of me. As soon as I walk in the door she come and greets me and asks how she can assist me. I just opened my account there a month ago, and my husband has now joined me. We are more than happy with Laura and how she’s handled everything. Highly recommend her to any of my friends or anyone in need of help With banking. Thanks :)