Bank of America (with Drive-thru ATM) Main St, El Centro

Bank of America (with Drive-thru ATM) Reviews

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  Hugo Labady
  1

  The most poorly ran Bank of America. They have Older people waiting in line in the sun and employees on lunch break when everyone else is also on a luch break and going to the bank.

  Response from the owner

  Hi Hugo, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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  Leon Nisson
  5

  I have had a checking account and a savings account with BOA in El Centro, CA for over 10 years and I haven't had any significant problems with them. They are very nice to me, maybe it's because I'm nice or because I'm good looking. Once in a very long moon one of their ATMs might be out of service, but they have so many of them it's never a problem for me. So maybe I'm just lucky.

  Response from the owner

  Hi, Leon. We're happy to hear that your recent financial center experience was seamless. Thank you for the review and choosing Bank of America. ^alma

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  Torrance Roman
  1

  They have gotten rid of business window and though it's supposed to be a full service branch they don't offer same services or products like I've been able to get at all others that I've visited. Oh and have total 10 possible windows with 2-3 open even when lines are over 30 people. Don't have handicap window either and not properly trained employees lest we wouldn't have these issues. *updated policy changes and customer service issues everytime I've gone in and had bad service or dealing with mishaps on bank side and having to deal with consequences for my business and personally because of their mistake then not caring or owning up to it so I ate the cost of their mistake.

  Response from the owner

  Hi Torrance. We apologize for any inconvenience during this difficult time. We remain open to serve our clients while implementing changes such as limited hours and staff. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

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  Anastasia Hébert
  3

  It sucks that this is only ATM in the City of friendly and the closest one is two cities away. There our times were the machine is not operating right and or sometimes it's not working.

  Response from the owner

  Hello Anastasia, thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

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  sergio torres
  1

  Horrible service, slow service, the tellers are rude if you ask questions about the bank. They removed the handicapped window and if persons come alone they won't know what's going on. They have to make line like everyone else. Now the bank closes without notice or any signs.

  Response from the owner

  Hi Sergio, we know your time is valuable and apologize for your experience. We’re doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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  Mike Johnson
  1

  El Centro branch. What can I say? To describe their customer service as pathetic pays it a compliment it does not deserve. No responses to repeated emails, phone calls, and messages left. Try another location.

  Response from the owner

  Hi Mike. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

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  Laura C
  1

  Bad bad BAD customer service by the bank teller! And by the teller that receives you up front! Bad attitude and in a bad mood! I got better customer service by the security outside the bank!! changed banks and had my grandparents change banks as well to CHASE! Now there they have great customer service!

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  Tom Sephton
  1

  This El Centro, CA branch is closed. No reason given, no notice, two hours of driving wasted. The customer service is generally horrendously bad with ridiculously long lines. Not the fault of the tellers or low level staff, they are OK. Management policy is awful. I will close my accounts as soon as I can.

  Response from the owner

  Hi Tom. We’d like to keep you as a client. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. Thank you. ^susan

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  Stephanie Llamas
  1

  If I could give this bank 0 stars I would. I was waiting in line today to make a deposit with a teller. There was a customer sitting down with a banker at a desk. The banker had their phone on speakerphone and was entering information for the customer. The speakerphone was reading back the information outloud to the customer to confirm what was being entered was correct, such as social security number. I think it was very rude and unprofessional of the banker to leave the speakerphone on while the automated system read aloud the social security number of the customer, infront of everyone who is in line inside (30+ people) . This is a breach of privacy! If I was the customer I would have picked up the phone but the banker let the speakerphone say aloud the personal information of the customer. Be careful dealing with these bankers. They don't care about your privacy.

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  Ed S
  1

  Slowest bank ever….there’s 9 teller windows but only 2-3 open with a line that almost reaches the door….garbage customer service.

  Response from the owner

  Hi Ed, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris