Bank of America (with Drive-thru ATM) Stringtown Rd, Grove City

Bank of America (with Drive-thru ATM) Reviews

• k

  k WRIGHT
  1

  Never ever answer the phone at this location. Once again, disappointing customer service. Update: Thank you for bringing the fact that you are a financial center to my attention. I too am a customer needing assistance. If the matter I needed assistance with could have been handled in an "automated" fashion, trust I would have certainly chosen that option. Sadly, this particular transaction required actual timely human interaction. May I humbly suggest, with your location being such a high volume branch, you possibly entertain the idea of investing in a $15-$17 an hour receptionist position to assist your financial professionals in fielding calls as opposed to giving the caller little to no pertinent alternatives.

  Response from the owner

  Hi, K Wright. We apologize for your experience. Please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center, our associates may be assisting customers who are currently at the center. We appreciate your patience and understanding. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• J

  Jeremy Thompson
  1

  Called many times all week no answer and they need to be open 7 days a week I work Monday thru Friday 3rd shift so I don't get any time to do business except weekends

  Response from the owner

  Hello, if you need account assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• N

  Nawar Hamandi
  1

  Nice love to do my business at that branch and meet the manager 😍

  Response from the owner

  Hi Nawar, thanks so much for taking the time to share your feedback with us. We appreciate you for being a valued Bank of America client and look forward to continuously providing you with the exceptional service you deserve! ^matt

• L

  Loucif Trahi
  1

  This is the worst Bank of America place that I visited it smells really bed i had to put the mask to reduce the effect

  Response from the owner

  Hi Loucif. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

• T

  Taylor Who
  1

  Went in today @1215 and was told the teller was on lunch and would be back in 30 minutes. My issue is why is there only 1 teller in the whole location. Why is this location even opened then at this point.

  Response from the owner

  I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, we'd like to see how we can help. Please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan

• F

  FRANCHESKY MEDINA
  5

  I felt very well cared for by your employees, they are very friendly and are also quick in all their processes ... a very special greeting to all of them, thank you very much for your attention.