Bank of America (with Drive-thru ATM) Bartow Ave, Bronx

Bank of America (with Drive-thru ATM) Reviews

• T

  Tausif Raza
  1

  I’ve been coming here for over 10 years and I’ve witnessed 1 thing consistently and that is the level of customer service going downwards. This is the worse bank to do business with. -Always more then 7-8 people line and only 1 Teller. -Manager and customer relation are at the worse level of customer service. -Facility is always a mess. -No respect for time. Maybe one of these day Bank Of American corporate will take these reviews seriously and show importance to their clients & correct these flaws. Platinum awards client

  Response from the owner

  Hi, Tausif. Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• N

  Nkosi Akabashorun
  1

  Been waited here for an hour and a half almost two hours on a long line and they only have one teller working and they keep on saying their going to get more employees but they don’t and this had been going on for 4 years and they keep saying the same thing especially the manager so if you go to this bank expect a long wait at least an hour

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^ines

• J

  JAI
  1

  This branch is terrible. They are lazy and have contempt for the clients. They are only focused on selling more checking accounts to meet there quotas. If you need service they chase you away. If you need mortages, business services or investments call or go online. You get better rates this branch suffers. Eventually they will need to fire all the staff and start fresh and maybe service will improve. I went there needing help and they told me they don't do that anymore... do what... service bank accounts. Think about it... they don't service account.... insane. Problems like that must originate from the manager.

  Response from the owner

  Hello. We value your business and are sorry to hear this. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• t

  tedinbronx
  1

  I went there to close my account. When I reached one of the two tellers, a woman who was before me came back and asked the teller to recount the money she withdrew. Sure enough it was short. Then the teller just take cash from the drawer and gave her missing amount. - I am so glad I closed my account. Count your money if you do business with them.

  Response from the owner

  Good morning. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. We’d like an opportunity to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• T

  Tausif
  1

  Great professional workers, clean facility, but there is no respect for time in this location. 10-12 customer will be waiting in line to be helped & there will be only one teller while 2-3 customer service reps walking around the lobby asking customers, what brings them here? Can they be of any assistance? “see anything wrong in this picture?” Hospitality is well appreciated but what would be more appropriate and appreciated is if they can move the customers line a little faster by having a second teller stand by. I also felt, there were only minoroties standing in line so I guess, I shuck my head and felt hurt. Here I am just sharing this with you all. Hoping There has to be someone who’s taking these reviews seriously. This isn’t the first time. I’m typing this after I posted my review. Though I had to hit the edit button because a review ratings of “2.4” & there are more ones then any other review markings. And no action has been taken. Shame on you BANK OF AMERICA for making ME, who loves Bank of America feel degraded. Thank you Customer

• V

  Vivian West
  5

  Not crowded. No long lines for ATM.

  Response from the owner

  Hi, Vivian. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^Joseph

• p

  pauline Harris
  1

  I am actually on line waiting. Its about 12 people in line and this is a better day than other days. There is only one teller working. This is sad and need to change. We need to speak up about this and let our voice be hear. This is crazy. I always come here, only one cashier.

• R

  Richardo
  4

  This is one of my go to banks. I like it's location and I am always dropped in when in the Bay Plaza area to deposit or withdraw. I am of course love the ATM, and it's check reader for easy deposits. I don't think I really have any pros or cons to this branch, it's pretty nice and staff if well manner. Eat.Shop.Play. Live Life Unscripted...

• E

  Ese Ofurhie
  1

  Always a long wait. Never enough tellers. Feel bad for them because they try but for some reason corporate does not want to fully staff this location and think it is ok for people to wait 20 to 30 min for a machine, 45 on the teller line and about an hour to speak with someone.

• R

  Richardo
  4

  This is one of my go to banks. I like it's location and I am always dropped in when in the Bay Plaza area to deposit or withdraw. I am of course love the ATM, and it's check reader for easy deposits. I don't think I really have any pros or cons to this branch, it's pretty nice and staff if well manner. Eat.Shop.Play. Live Life Unscripted...