Bank of America (with Drive-thru ATM) S Hyde Park Ave, Tampa

Bank of America (with Drive-thru ATM) Reviews

• V

  Vicky Beck
  1

  Unbelievably bad service. Wait time for basic services (deposit, withdrawal) is 30-40 minutes… It’s worth driving few more minutes to a different location, rather than facing such incompetence at this location.

  Response from the owner

  Hi Vicky. We are sorry that we did not meet your expectations. We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If there is an account related concern or anything we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

• M

  Mike Harrison
  1

  Went to this location two days in a row to get a cashiers check. The first day I was told by the teller that I could not access the funds in my account due to a processing hold, yet I am still able to use the account for purchases and withdrawals (go figure). On the second day I walked in and there was no one behind the counter. The teller and the manager then emerged from the vault about 10 minutes later to then go behind another locked door and kept a line of customers waiting without even addressing us. Poor customer service and poor management. I would recommend going to another branch location.

  Response from the owner

  Hi Mike. We are sorry that we did not meet your expectations. Your feedback is very important to us and we will be sure to pass this along to the appropriate leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . ^Rachel

• L

  Lauren T
  5

  I love this location ! Radhika makes each customer feel special and she, unlike other BOA tellers, keeps your financial requests private. Most locations shout or ask the reason for your visit loudly across the branch; she on the other hand is polite and professional. Love visiting her. Thanks Hyde Park for ensuring your customers feels safe when managing their financials .

  Response from the owner

  Thanks for letting us know how helpful Radhika was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well.

• A

  Alessio Zavaglia
  1

  I have applied for a Mortgage, my credit has been hit with a hard inquiry, selected their mortgage representative, never heard back from them...neither an approval, nor a denial...grave silence.

  Response from the owner

  Hello Alessio. We apologize for this experience. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^nicole

• J

  Joey Lenz
  1

  Being closed right now is fine, but I expect a fully functional ATM as a minimum requirement. BOA is not a discount bank.

• S

  Scott Hardesty
  2

  Manager didn't feel like getting change because teller was out to lunch. Told me to come back later just so she wouldn't have to do it herself

• M

  Money Mistress
  1

  At this Bank I felt very discriminated against upon walking in there was two white ladies who simply said hello following me walking in there was three more individuals that walked in that were white and older they offered them cookies ask them how their day was going and begin to advertise services of buying a home now remind you I simply got a hello it's a shame you have to look a certain way for them to advertise their services to you I guess the color of my skin doesn't equate to me wanting to be a homeowner one of the ladies name was Kelly I guess she was a realtor the other young lady name I don't know but she was a older white woman with glasses...i tried c alling the bank several times to speak to bank manager Jarhonda but no answer...shame on u BOA for discriminating against blacks

• f

  free passports
  1

  Made appointment to change phone contact and was told that my military Identification was not acceptable primary source

  Response from the owner

  Hello. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . In the future, if you'd like to update your contact info, you can do this through online banking. ^Rachel

• A

  April Schenk
  1

  I wait so long every time I come here. The customer service is horrendous. And only ever 1 person working behind counter.. guys.. get it together - worst BOA Needs new management And new employees

• T

  Tony Cowan
  4

  Always good service At my branch but they are currently closed. Have to go out the way to go inside branch.