Bank of America (with Drive-thru ATM) N Westshore Blvd, Tampa

Bank of America (with Drive-thru ATM) Reviews

• J

  John Mamalakis
  1

  First time at this branch (and last time), to make a simple deposit which took twenty minutes. There were three teller stations and only two tellers were working. There were approximately eight people in line. The manager was standing around with a tablet in her hand. I asked her if she had any more tellers and she said," I have two tellers". Well that was quite obvious! Any responsible manager that wants to provide an excellent customer service experience would have gotten behind the teller window and opened up the third window. Not at this branch!

  Response from the owner

  Hi, John. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. You can complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have an account related question/concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• A

  Amanda Freeman
  1

  I scheduled a 12:30 appt Friday April 1 to simply add my new husband to my checking and savings account. We told Vennell my husband had a meeting to get back to work for. 30 agonizing minutes later, with multiple interruptions from other employees, and Vennell constantly distractedly looking around, he couldn't figure out how to complete this simple task. Nonetheless, he promised he had everything he needed and that he would call me when the task was completed. Guess what? The task was never completed, he never called, I have e-mailed him and attempted to call the bank FIVE times and no one ever answers the phone there. At this point, I'll just close my accounts and take my business to Wells Fargo where my husband banks. Worst customer service I've ever seen - run.

  Response from the owner

  Hi, We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam

• N

  Not My Main
  1

  Only ever have one teller open, doesn't matter how many people are in line. There is about 5 to 7 other employees that just stand around and do nothing. Worst customer service I've ever experienced at a bank.

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• J

  Jason McCormick
  1

  I scheduled a 9am appointment through the Bank of America app. Get to the bank and it’s closed. Security guard said no one came so he is leaving. Extremely unprofessional.

  Response from the owner

  Hi, Jason. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• W

  Will Joyner
  1

  They let someone come in and clean out my savings account and I don’t even live in Florida. Shady stuff here.

  Response from the owner

  Hello, we’d like to learn more about what happened and see how we can help. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• M

  Mike Fischer
  1

  Waited in line over 40 minutes to get a certified check. They have 1 teller and a man stopping people near the front door to wait for the teller. Then when they tell you to go to the teller there is another line. Employees walking around and on the phone yet ONLY 1 TELLER. The worst branch I have ever gone to. I will NEVER come to this branch again.

  Response from the owner

  Hello Mike, We appreciate you coming in and that you took the time to share your feedback with us. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ . ^phil

• S

  Sanjeev Thomas
  1

  Non existent customer service. We went in to get some documents notarized. The manager told us there's a half hour wait. I looked around and the place was empty and I chuckled. I literally thought it was a joke! There was one lady who was working with a customer at a cubicle. We waited 45 minutes. During the course of which the same lady got up from the cubicle and walked away for a few minutes, while the manager was with the same customer. As she walked passed us, and she said she will be right with us. Then she walked back to join them for few more minutes. If this was the only person who could notorize a document, she could have notorized our signatures during the 5 minutes she walked away. Just saying. With 15 minutes before the banks closed, we left and went to TD Bank to get the documents notarized within 2 minutes. Rather than giving us titles like Platinum Honors to make us feel special, respecting your customers times may be important! This is my second bad experience in the 2 times I've gone in to a branch in the past 3 years.

• D

  Drew Petersen
  1

  It’s Friday 930 am, and per the usual they have ONE teller working. The line is backed up 20 people deep. Meanwhile there are 4 bank associates walking around with their iPads just chumming it up with each other. Been waiting a half hour and I have a business to run. Absolutely disgusted

• I

  Israel Gonzalez
  1

  20 minutes waiting to deposit cash so far still waiting. Always 1 teller working; main reason why I closed my account at Bank of America. Management should consider the impact that has on the 1 teller working daily.

• J

  Jersey Jess
  1

  The last two months you always have to wait. Never enough staff at service. And the manger Michael never wants to help. He tells you to wait. I’ve waited many times over and over and long waits as he stands with his iPad there. Never have I’ve seen a manger not want to help. The old manager ALWAYS helped if they were busy.