Bank of America (with Drive-thru ATM) N President George Bush Hwy, Garland

Bank of America (with Drive-thru ATM) Reviews

• D

  Dorothy Polk
  3

  Desperately need some type of sunscreen, it's very difficult to transact your business because it hard to see the screen with the 🌞 is blaring. It takes longer and waiting customers become irritated. This could become dangerous 😳.

  Response from the owner

  Hi Dorothy, we value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed, please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^chris

• R

  Roland Schaer
  1

  Went into the branch at 2:30pm and there was a line practically out the door. Can't imagine what it is like during peak hours. They are very good at taking your money but not so good at giving it back. Had to speak with an "account manager" to close an account for which I got to wait 10 minutes only to find out I need an appointment appointment which isn't available for 3 days. Most other banks the teller can close an account. All while some guy in another office was doing nothing. So I will be closing all my accounts and moving them to a more service oriented bank. OH, and don't bother sending a response about how you care blah blah. You've been getting the same review for months and nothing has changed. Maybe if corporate started by changing the management...

• M

  Matt Dilday
  1

  Called 5 different locations probably 4-5 times each over the course of a day and no one answered. Do I really have to physically drive to a location for a simple question that was not answered online?

  Response from the owner

  Hi, Matt. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• V

  Violet Obonyo
  5

  Sam Zafari....he was very proffessional, kind and patient with exceptional customer service. He helped me open my account, helped my son open an account and apply for a credit card. The only one thing I didn't like is the long queue. There were only 2 tellers serving people, the line was all the way to the door. If they can have 4-5 tellers at all times it will be awesome because this is a busy area.

  Response from the owner

  Hi Violet. Thanks for letting us know how helpful Sam was during your financial center visit. Welcome to the BofA family so happy to hear your son open an account us and applying for a credit card! We appreciate you taking the time to let us know what we’re doing well. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, or have any questions, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan

• S

  Silvia Del Toro
  1

  BOA IS THE WORST PERIOD!! Their customer service is wacked at every single branch. Their customer service is out the window. Even Customer service, (phone)it’s like your calling the other side of the world 🌎 takes abt 20 minutes to connect with Help..They only care abt making their money 🤪 I haven’t changed bank due to time! My to do list! ASAP!

  Response from the owner

  Hello Silvia. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• J

  J D
  1

  I always check my money more than 3 time before deposit to the bank. It never happened with an atm put outside. However, when I go inside with an employee and my money always missing $100-150. I do not understand why. But i'm sure there are 2 of $5 buck in my money and when they check it only 1 of $5 and missing my $100 dollar one. This is the second time it happened when i go inside to deposit. Never go there or makesure check your money completely in font of them.

  Response from the owner

  Hi, JD. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• N

  Nada Iqbal
  1

  I had an appointment and had already filled out a majority of the information online so the process might be quicker. After an hour and providing documents the banker informed me that there was an issue with their software. He asked me to wait another 10-15 minutes. After waiting I left and came back after 20 minutes which he said would be fine but I had to wait again for 20 minutes and left without seeing anyone. The building was extremely crowded which is dangerous with the pandemic and one gentleman even appeared to be extremely breathless.

  Response from the owner

  Hello. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^mark

• C

  Crystal
  1

  If I could give Bank of America 0 stars I would! I am a new customer and so far have had a horrible experience! I deposited money into their ATM- the ATM took my money but didn't deposit it. I had to file a claim which has been a NIGHTMARE. The claims department is rude and no help at all. 3 different people told me my claim was "escalated" but each time saying the claim hasn't even been looked at. When I asked to speak to a supervisor they told me no because they would tell me the same thing. I'll be banking elsewhere after this!

  Response from the owner

  Hi, Crystal. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If we can be of any assistance with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• J

  Jazmin Reyes
  5

  Our experience at this bank was exceptional, Sam was the one who helped us and he made the entire process a breeze, he answered all of our questions and even gave us additional information that was very helpful to us. We were seen as soon as we got there, we were greeted respectfully and the whole visit was good. Thank you so much !

  Response from the owner

  Thanks for letting us know how helpful Sam was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well.

• G

  Gardenia Diaz
  5

  They are shortstaffed and the line was to the door but Carolyn was able to help me and she was great she was kind and super bubbly I was in and out faster than I thought

  Response from the owner

  Hi Gardenia. Thanks for letting us know how helpful Carolyn was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^marty