Bank of America (with Drive-thru ATM) Roosevelt Rd, Oak Park

Bank of America (with Drive-thru ATM) Reviews

• K

  Kimberly Chavez
  5

  I don't normally bank at this location but ran in yesterday because it was nearest to the title company where I was closing on a new home purchase. I had an emergency/time-sensitive request in order to be able to close that day. They jumped on it! My ability to close that day would have been prevented if it had not been for the staff at this location and their willingness to help me immediately. From the teller, to the manager and personal banker, they were so quick about helping me resolve the issue and super pleasant and courteous. This will definitely be my new preferred BOA location. Thanks again guys, you were amazing!

  Response from the owner

  Hi Kimberly. Thanks for letting us know how helpful our team was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^tasha

• M

  Marie76 Roby
  2

  I've been up here for too hour waiting for them to change my pen to my card. That should've not been changed in the first place 😒

  Response from the owner

  Hi there, we're very sorry to hear about your experience. We'll be sure to provide this to the leadership of that location and appreciate you taking the time to share your feedback. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• s

  shreeji patel
  1

  Bad service & just wasting time Everytime I go there but they don't have enough change(quarters ) . Was waiting 25 minutes for change. Will Find another location

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. The Federal Reserve and U.S. Mint have shared there is a lower than usual amount of coins in circulation in the U.S., resulting in banks nationwide experiencing a decreased supply and Bank of America is taking necessary steps to manage our coin supplies to meet our clients' needs. If you need account assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• E

  Earl Watts
  4

  I've banked at this branch for over 20 years and , yes, I've experienced a decline in teller services but I attribute that to ATM and online access. My overall experience has been good including the few times I've had to interact with the personal bankers. Most personnel there have been friendly and courteous.

• K

  K P
  1

  Often it takes 20-30min wait in lin just to take out some quarters or drop off a check. They’re nice but understaffed. There are 7 teller windows and only ever one person working - maybe 2. Please schedule more people.

  Response from the owner

  Hi KP. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^teresa

• R

  Robin J. Kroupa (rjkroupa)
  1

  Bad service with prioritizing. Taking phones and keeping a customer waiting, doesn't seem like good customer service. I was told it would be a 15 min. wait and 25-30 minutes later, the manger that had to take a phone call, finally came out of his office to be of service. Odd. So go to another branch if you want competent service.

• E

  Eugene (DJ GenZ)
  5

  Pretty good bank. Coming into here with a history of depts and collections, Michelle took care of my questions in good amount of time. Opened up an account, set up online, activated my cards, deposited... all that good Jazz. All that was done within an hour. Considering the fact that I’m a chatterbox like no tomorrow, she handled my questions in nearly no time:)

• M

  Ma Pro
  1

  Always a line at this location. I mean get ready to wait like 20 to 30 minutes in line, for one or two tellers to assist you. They always have three to four market managers or whoever they are, walking around saying hi and not helping. Not really a customer service friendly environment.

• J

  Jackie Wilcox
  2

  Lines lines lines....4 attendants walking around with nothing to do while 6 people wait in line for 30 minutes and one person provides service. Go elsewhere whenever possible for better banking teller services.

• A

  Aaron Stigger
  1

  Every time I come here they always have some terrible excuse as to why they can’t do what I need them to do without sitting down and talking with a manager. Not to mention their terribly inconvenient business hours.