Citizens Bank S Main St, West Hartford

Citizens Bank Reviews

• W

  Wilmarie
  5

  Went into the branch to get some information about refinancing my student loans and Shaira Contreras the banker in there was amazing. She was so polite, knowledgeable, sincere, and welcoming. I will be sending all my friends and family to this branch. She truly makes you feel comfortable and listen to all your needs. Citizens did a great job in hiring such a talented banker.

• J

  Jasmine Roberts
  1

  I would give this place a zero stars if I could. I don’t recommend any person of color to patronize this location. I went in to cash a settlement check from my lawyer, I didn’t wait long but I noticed that there’s a surveillance screen on the counter trained on the patrons in the lobby. I thought that it was strange because I’ve never seen that in a bank before and it was turned towards the lobby so I could see myself and the other customers on the screen. I wrote it off at first until I approached the counter. When I looked back toward the screen the only person on it was me. There was another woman at the counter doing the same thing I was (cashing checks) but my face was plastered all over the screen. Plus the security guard who was standing by the door when I walked in suddenly was standing 3 feet behind me. The teller was “friendly-ish” but had the nerve to hand me a business card asking me to come back. I was so embarrassed because all I was trying to do was cash a check I in no way was there to harm anyone. The blatent racial profiling was appalling and I’ll never come back to another citizens bank if I can help it. Shame on you all!

• m

  magdy dawood
  1

  This bank stole my money as I have sent them a check for collection but I have not received the money nor any reply. Update: I have finally received the money after deducting a Usd 130

• D

  D X
  1

  I was alone in the bank for 20 minutes while 5 employees were talking to each other. When I was finally attended, the service was slow and inefficient. The clerk seemed to be bored to be there.

• D

  Dali Gonzalez
  1

  If can give a zero star ill do it This bank keep charging me refund and refund for closing my account

• D

  DAVE C
  1

  How do they get off charging $8.00 to cash a check drawn on their bank?

• J

  Jae Sherman
  5

  Always a pleasure stopping by this Citizens Bank location.