Bank of America (with Drive-thru ATM) W 12 Mile Rd, Southfield

Bank of America (with Drive-thru ATM) Reviews

• i

  isaac kolton
  2

  The branch is small and their hours of operation are not convenient. Its seems that they don't care if the reviews are bad.

  Response from the owner

  Hi, we apologize for any inconvenience. Also, we value our customers' opinions and appreciate that you took the time to share your feedback with us. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through our mobile app. If you have any questions or an account related inquiry you need help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• N

  Now You Know
  1

  Greeter was nice and attentive, only 1 teller at this location on Saturday 01/4/2020 and no drive thru. At this BOA location there is offices with dividers in the lobby with see through glass. The issue is you can see customers personal account information on computer because they do not have anti glare/privacy screens. The only person in front of the computer screen (bank representatives) should see the information on the computer. When I brought this to the attention of the assistant manager she asked an employee why she did not have her screen on and she said she never got one?! What this means as a customer of Bank Of America is your personal information is not safe at this bank location and that they are not following protocol.

• T

  Theresa Hill
  1

  The teller Christian is very unprofessional and has very poor customer service. I hate that Christian acts so simple minded and can not do her job. So busy playing childish games. This bank is close to my house and can't go in. Make a deposit when I need to without her not willing to help me.

• D

  Daniel Namato
  1

  Worst Bank ever. Filed a dispute and after being told all my information was complete and that they would accept what I had. They came back 30 days later only to reject it due to that information. Do not do business with them if you're looking for someone to have your back.

• J

  Jarek Lalain
  1

  The manager will botch about too many people in line....yet she and another employee just sit around instead of opening another teller...smh.

• M

  Michael Leach
  2

  They closed 3 branches, 9 & Tel., 13 &Tel., 11 & Mid. This is only branch for miles. Long waits, please get more tellers. Also no druve-thru.

• j

  jamie sullivan
  1

  Terrible. Been waiting for over an hour. Bank Manager said only one other employee could help me, he couldn’t?

• L

  Lazaro Armenteros
  1

  the service and attention was horrible, they were rude and unprofessional

  Response from the owner

  Hi Lazaro. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• M

  Mohammed Ibrahim
  5

  Great customer service. Loved it. Siba helped us with opening a bank account

• C

  Chris Griffin
  1

  Not open for days. Need to find entirely new banking institution