Bank of America (with Drive-thru ATM) Coliseum Dr, Hampton

Bank of America (with Drive-thru ATM) Reviews

• J

  Jim Ide
  1

  This bank customer service is terrible. Long lines are continuous and slow. Tellers spending over 10 minutes with every customer. And then to charge people to have an account here. Horrible. Worst part is just to deposit a check. Thankful my business and money is with a bank that isn’t this one!!!!!

  Response from the owner

  Hi, Jim. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

• d

  diannamarie0596
  2

  It’s convenient for the drive thru, but I’ll choose the j Clyde location over this location any day if it deals with me going inside.

  Response from the owner

  Hi. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^marty

• J

  Jay Black
  1

  There's no drive through. I was forced to stand outside while there was ample room inside if it wasn't for all of their luxurious office suites that were vacant. It didn't help that the Gustavo was there standing inside a warmed entry way not letting anyone in. Covid is not a reason to discriminate people. Adapt to what is necessary or get out of the way

  Response from the owner

  Hi Jay. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• I

  Irina Joukova
  5

  Bank of America is a great company and Bank. It’s a National Bank that makes it very convenient. And my special thanks to DENISE , she is Super helpful when needed. and very personable and professional, and TOLSAN COLLINS at 2030 Coliseum Dr Hampton VA! She is also very professional and Friendly in helping me fix fraudulent charges. THANK YOU Mrs DENISE and OLSAN COLLINS for your business with 5 + /five plus/ stars! Pleasure to have business with you, with People you can TRUST!

  Response from the owner

  Thanks for letting us know how helpful Tolsan was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^tiffany

• K

  Kathy Bell
  5

  Excellent service! I asked for Mr. Akbar personally each time I come in because I know that he is going to do everything he can to take care of me and my Banking needs. Can't say enough good things about his compassion for his work and the people that he serves.

  Response from the owner

  Hi, Kathy. Thanks for the review! We’re glad to hear about your great experience and hope you’ll consider Bank of America for your future banking needs. ^Joseph

• K

  Kea Caldwell
  5

  I walked in this location just to make a deposit and was offered an opportunity to refinance my vehicle at a lower rate, so I happily obliged. I was then paired with a banker by the name of Akbar Bahrami, and this man went above and beyond the call of duty to thoroughly educate me on my options and he also threw in some great tips and advice to help me in my financial future!!!! Great guy, Great customer Service!!!

  Response from the owner

  Hi, Kea. Thanks for letting us know how helpful Akbar was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^alma

• R

  Rez Comedy
  5

  Akbar was my banker today. I needed an important document notarized. The second party was running late. Akbar Bahrami was very understanding and accommodating to the both of us. He was extremely professional! At the end of the appointment he told us about all these opportunities we could take advantage of on the BOA app. I live an hour away and If I need a banker again I will be driving here and requesting Mr. Bahrami! Thank you sir and thank you to management for hiring someone who understands customer service!

  Response from the owner

  Excellent! Thanks for letting us know how helpful Akbar was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^michael

• v

  valerie williams
  1

  Absolutely the worst customer service in this branch that I've ever experienced. Complete disorganization.Line is always at least 10 people deep,tellers are slow. The worst bank I have ever dealt with.

  Response from the owner

  Hello valerie, We are sorry that we did not meet your expectations but appreciate you taking the time to tell us this, even though you were disappointed. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . We also offer convenient alternatives for some transactions available at the financial center. Please let us know if you have questions about handling these items through Mobile Banking or an ATM. ^phil

• T

  Tiffany Douglas
  1

  Come here every Friday. Its always only two tellers working on the day most people get paid. The line is ALWAYS to the door or out the door. Everyone else is helping people at their desk. It’s one lady that sign people in and I feel like once everyone is signed in she can open the other area and help to let the line go down. Everyone be standing looking at the time huffing and puffing. Last week I literally stood in line for 22 minutes. On the busy days all three desk should be open and available

• D

  Dee Brevard
  1

  ALWAYS So slow line was OUT THE DOOR still 2tellers trying to get the line as much as they could while the MANAGER and other TELLER took there time acting busy assisting a guest who had the greeter held up ...already! Soo it took 3people to help 1person while the rest of us IN LINE stood there just waiting for the assistance of 1teller.. and the 3others were sitting at a desk assisting probably non account holders... This happens EVERYTIME YOU go inside a BANK OF AMERICA never enough tellers and have to be prepared to stand inline for half a hour to get 1THING DONE!