Bank of America (with Drive-thru ATM) N Dysart Rd, Litchfield Park

Bank of America (with Drive-thru ATM) Reviews

• J

  Jaz Vic
  5

  Our experience has been GREAT with this bank and the minimal staff they have to run it with. We go in once a week and the staff recognized us, and they know what we need already. When management is not busy, they go through the line with the IPAD and try to help as many people as they can. This helps the tellers with the line. The line is NOT always long, and they do their best to go as fast as they can.

  Response from the owner

  Hi Jaz. Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^ines

• M

  Marcus Parham
  1

  There is a reason this branch has a 1.8 star rating, their customer service (or lack thereof) is atrocious. Specifically Javier, who likes to play games and lie to customers. I was given a form a week prior that he refused to give me, while telling me to wait until Monday or try another branch. Absolutely a Clown 🤡 which I let him know, but I'm sure he knows that with how he treats customers. Will be following up with a district manager to ensure my voice is heard, as this has been the absolute worst banking experience of my life. Javier claims he is a manager yet Lupita and Erick are the assistant manager and branch manager respectively, while Javiers name tag had no designated status for obvious reasons as he couldn't manage his way out of a wet paper bag. Also can't wait for the generic response to my review about how they care and want to fix this issue, which we all know isn't true and to save face to the public eye.

  Response from the owner

  Hi Marcus. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

• s

  sav star
  1

  waited 40 min in line for them to say they don’t accept cash for deposits-after the teller asked to read the account number out loud, which I didn’t for the sake of the account owner’s privacy. She was disappointingly rude and just a terrible experience, super glad I’m at Wells Fargo! … Also, what bank closes at four when most working people work until 530/6?!

  Response from the owner

  Hi Sav, we apologize to hear of your overall experience and appreciate you taking the time to share your feedback with us. We'll be sure to share these details with the leadership of that location. In compliance with Anti-Money Laundering regulations and that of other major institutions, cash deposits are no longer able to be accepted unless if the depositor is currently listed on the account as an owner or co-owner. However, personal check and Cashier's Check items are still acceptable when making a deposit on behalf of one of our Bank of America clients. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• P

  PATEL SAMIP
  1

  I don't have a word to say for this location, worst and horrible experience every time I go there. you have to have minimum 40 mins in hand if you want to go there. Every time line is out of the door and only one teller working all day long. Sometime you have to wait 1 hours easily to get your number in line. This is so ridiculous customers service I ever see in my entire life. Finally, I canceled my business and personal account with them and went to CHASE bank right opposite on street. Good lucks with this location my friends.

  Response from the owner

  Hi, Patel. We'd like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• D

  D LM
  5

  Great bank, super customer service. Mngt is great, I use to live 10min from this bank on Dysart and Osborn. I moved to N Buckeye off of the 303 and Bell Rd and i still use this bank, as I consider it to be my home bank

• E

  Eddie Brown
  1

  Ahhhh Bank of America, the Walmart of banks. 10 people in line and 2 tellers. They wonder why I always refuse an account other than my Credit Card

• R

  R B
  1

  I'm so tired of this bank. Only one person working the counter. The other bankers hide in the offices while the line is going out the door. I took my business to PNC Bank by circle k and Mc Donald's. This bank is going to lose a lot of customers if they keep this up.

  Response from the owner

  Hi R B. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• C

  C
  1

  I waited 40 minutes in line to get some 100 dollar bills turned into smaller bills and there was only 1 teller. They also had the lobby doors locked and when people would try to come into the lobby for assistance, they'd pretend they couldn't hear them trying to get in and these poor people would have to leave. Just an awful experience.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• W

  Wendy Lamb
  1

  They would not fax to their own credit card dispute dept for me. Very bad service.

  Response from the owner

  Hi, Wendy. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. We sincerely apologize for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• C

  Cynthia Canez
  1

  I took my 17 year old daughter here to cash her 1st pay check. This should of been a happy experience for her. It wasn't, the teller was rude to her. Because my daughter doesn't have an account with them and didn't want to open one with them. She had to take a seat and wait for someone else to verify her check. Which my daughter works for McDonald's an their account is with Bank of America.To make a long story short. My daughter and I left without cashing her check. Will never go back to that branch again.