Bank of America (with Drive-thru ATM) N Woodland Blvd, Deland

Bank of America (with Drive-thru ATM) Reviews

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  Jake Smith
  1

  Bank of America does the absolute bare minimum to help anyone. You MAY get a good teller who has a passion for helping people but the bank itself is very cheap. Expect long wait lines, up to an hour easily and every time you visit. I've only seen one teller in there. You'd think being one of the largest banks they wouldn't cheap out on hiring employees. It's very evident the woman needed help as she scrambled to get everyone's request fulfilled. She was a great worker but she shouldn't be doing the work of 2-3 people.

  Response from the owner

  Hi Jake, We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam

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  Cedric Jones
  5

  Michelle Nguyen is very professional and super friendly. She took her time to expain all my benefits as a small business owner and helped me open my account. She made me feel at home, thanx Michelle! 😊

  Response from the owner

  Thanks for letting us know how helpful Michelle was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^jazmin

• m

  moha 999
  1

  Worst bank ever! I am just trying to withdraw cash and they really made it so tuff. Moreover, when you open an account here and tell them you don’t want the account to go minus they let it go minus and they charge you for it

  Response from the owner

  Hi. Thanks for reaching out. Bank of America has general check cashing guidelines for non-customers. Ways to avoid the fee include receiving payment electronically, having a relationship with us or using your current bank. ^marty

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  Christiana Pope (raisingachamp)
  5

  Robert is the best financial advisor EVER! He's helped me for many years and always steers me in the right direction! He's patient and highly knowledgeable! Thank you BOA for hiring such a great guy to be on our team! He's definitely an asset to us all! He is OUTSTANDING!

  Response from the owner

  Hi, Christian. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^Joseph

• P

  Pierre DeCine
  1

  They recently "upgraded" the ATM program (which worked fine) and it since has taken my credit card twice - ad the card hasn't worked on-line for a week. either - causing no end of auto-pay problems. They have 6 drive-thru lanes which haven't been staffed in 6 years, and never more than one cashier inside - absolute garbage Bank !

  Response from the owner

  Hi, Pierre. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  Midnight Rider
  1

  The Bank is closed and will not state why. You have to go to Four Towns where they have one teller waiting on the client's. Where is the transparency of this bank. What are the underlying issues besides wanting to get rid of employees.

  Response from the owner

  Hi. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ . ^teresa

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  Jeramy Alvarez (YodaTheGreatOne)
  1

  This bank is by far the worst bank to bank at in Deland. The lines were always 5-10 people minimum and sometimes more with one cashier and a whole bank full of employees sitting on there hands watching as customers line up out the door into the hallway but yet only one cashier. Rarely on the multiple occasions I've had to bank here did a 2nd cashier show up to help reduce the line. It's 2021 if your still banking here your getting your money taken in fees. Save your money and bank somewhere else. The hassle and stress isn't worth it. 2/11/21 Edit: I will not contact your Social Media Care Team as its not my responsibility to Fix the on-going issue with your bank Joseph. Your response is why I wont return to your bank.

  Response from the owner

  Hi, Jeremy. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^joseph

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  Barbara H
  1

  Worst bank ever! Lines are too long, one teller. Checks written on my account are paid two months later. 6 checks missing popped up and cleared after a month Were they sitting on someone's desk? Representative told me "Go to another bank" see if the problem continues. A nightmare at this bank. Customer service is disgraceful. Fire that rep who told me to go to another bank .

• R

  Robert Day
  5

  Every time I need to go in here the associates are all extremely polite and helpful. Sometimes there is a wait when several customers are there but they have comfortable chairs in which to sit. Like all banks they seem a little understaffed but that may be to encourage people to bank on line.

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  Ronald Rottkamp
  1

  Wasn't really wanting to help me with my problem, just kept pushing the mobile app and the number on the back of my card. Went to orange City branch and they got me taking care of in about 15 min. Been banking with them for a long time, never had this problem before

  Response from the owner

  We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^nicole