Bank of America (with Drive-thru ATM) Maple Ave W, Vienna

Bank of America (with Drive-thru ATM) Reviews

• m

  madai perez
  1

  It seems I’m not the only one having issues with a notary. I made an appointment to notarized a paperwork for minor travel to South America and the paperwork was in Spanish which the notary did not want to notarized. I asked him if there was a person who can translate for him but he refused to notarized. He sent me to a UPS which they notarized with no issues. The notary was very rude and didn’t care to help

  Response from the owner

  Hello Madai. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• T

  Treena Rinaldi
  3

  Now that the Oakton Branch is closed, the ATM closest to us is at this location. So today, I headed over there to make a deposit. Quite a few of' the "buttons" on the screen did not work at all. I had to cancel and redeposit the check, and then the only receipt available was the printed one, the other buttons didn't work. Of course, no drive thru teller.

  Response from the owner

  Hi Treena. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

• S

  Stela Galemba
  5

  I am very happy customer for this bank. Here is the best customer service! I am very thankful to came in this branch. Olga is the most professional and loyal manage! I highly recommend this branch of Bank of America

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client.

• s

  serghei potorac
  5

  This is my go to branch. They always treated me with respect and dedication. Olga, the branch manager is outstanding. She is epitome of customer service, always going above and beyond. Will definitely recommend the branch to others.

  Response from the owner

  Hi, Serghei. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^Joseph

• E

  Erik Herrera
  1

  I was trying to do a transaction for my father in which he can’t read so I was trying to be bilingual for both the teller and my father and he was taking his sweet time filling the form my dad stated that,He didn’t like the tone and then proceed to take more time explain we can instead and use the app talking to use as if we aren’t in the loop…He would use if if he could read…I wasn’t having it so I just left…I’m pretty sure I was ruining his combing sesh for his patch of hair

  Response from the owner

  Hi, Erik. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• M

  Mr FEDERAL
  5

  The best Bank of America branch i visited. I am a frequent customer and always go to this branch. Manager Olga always help me with all qestions i have. She is very nice, pleasant, knowledgable and always solve my problems and answer all my questions. I recomend all my family and friends go to her for help.

  Response from the owner

  Hi , thanks for letting us know how helpful Olga was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^chris

• G

  Gerson Serrano
  1

  Bad service!! ... I wanted to cash a check and the only person attending told me that I exceeded the limit to get the cash ... I went to another branch and they quickly gave me my cash

  Response from the owner

  Hi Gerson. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• v

  vera danya
  5

  I was really impressed by the professional service of Financial Manager of the Bank Of America Olga Achapkin. I was doing a notary service and she was assisting and helping us. She showed her professionalism and patience in helping us. I definitely recommend this bank!

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^Rachel

• M

  Mark C
  1

  This location changed their hours online but made no mention of it at the location. Signage on their doors have their traditional opening at 9am. Their banker brushed me off saying it’s on the door when their door says 9am and no mention anywhere of their new hours. This location has had customer service problems and wait time issues for a prolonged time. But due to convenience for my business it made sense. Definitely not anymore

• j

  jared ng
  4

  Long lines. Had to do notary. They were booked (so schedule at least during COVID times). But manager and team seemed patient and willing to work with everyone to assist with my issues.