Northwest Federal Credit Union Maple Ave E, Vienna

Northwest Federal Credit Union Reviews

• S

  Shy Shy
  1

  My first and last visit to this location was ruined by a Teller by the name of Margaret. Her attitude was very rude to my friend. Perception is EVERYTHING and neither of us felt as though she wanted us in that establishment. I will say this...the Caucasian customers that she assisted were not treated with condescending responses to questions or statements and she did not glare at them like they didn'tbelong there. My friend and I made no mention about her behavior until we exited the credit union but we were both surprised that we got the same feeling. I'll stick with my bank.

  Response from the owner

  We are sorry to hear you did not have a superior member experience. Please send us a direct message with your contact information to further assist you.

• D

  D Macarthur
  1

  NWCU took over our old credit union that we had ZERO problems with. Since the take over.... When new debit cards were issued my new one was mailed to address that we no longer lived at for over 8 years so I never received (my wife had hers mailed to correct address). When I get there the card printer is malfunction so I got issued a card with numbers missing and misprinted on back. I couldn't even tell what the 3 digit security code was. A few weeks later the card was not working. Go back to NWCU and was told the card had a hold on it because of a fraud alert. Okay, well that good but I was never notified of this, they just shut it down. So I needed a new one printed. This time the PIN system was down so I couldn't get a new card at NWCU they would have to mail one to me. My wife also got her new CC associated with our account but I didn't get mine and was told that I couldn't get a CC because I wasn't listed in the system as having authorization to have one. I had one with the old credit union pre take over by NWCU for over 15 years. So no new debit for a week and cannot get CC attached to our account means I have no access to my money for at least 5-7 days. Oh, and they had a women we don't know associated with our account. NWCU is a dumpster fire. The only reason I give even one star is the associates at the branch are always nice and apologetic and these problems are out of their control to solve.

  Response from the owner

  Hello, I'm sorry to hear about your experiences and certainly understand your frustration. If you'd like someone from management to reach out to assist, please message us, and we will give you a call.

• R

  Rachel Conrad
  2

  I’m reviewing to this branch since that’s what my Caller ID shows - I absolutely DREAD having to call. You end up on hold for upwards of 2 hours, as they play promos for “everything” you can do online. I did the “call back” feature one evening when I didn’t have the time to sit around and wait, and guess what…I NEVER received a call back. And not mention, doing a mobile check deposit is a complete hassle. Haven’t done one yet that doesn’t get rejected, throw my account into a tail spin and then requires me to do it all over again. I work for a cooperative, and we would never treat our “members” this way. Unacceptable.

  Response from the owner

  Hi Rachel, I'm sorry to hear you've had several frustrating experiences. Would you like someone from management reach out to hear more and see if there's some way we can assist? If so, please message us.

• T

  Tianii Sharpe
  1

  This is THE absolute worst bank I’ve ever dealt with. I started off having an account with them about 10 years ago and things were great. Now however, they don’t deserve to be called a “credit union”. They should really take a lesson from Navy Federal and USAA (real credit unions). The customer service here has declined tremendously, the website is always like taking a trip in the past (it looks horrible), and their policies aren’t at all accommodating for the customer. I ordered a new credit card and the earliest they could get it to me was in 3 days. Other credit unions/banks can get it to you within the next 24 hours, and do it securely. Finally, the employees are rude and unprofessional. Until this “credit union” takes time to do some serious adjusting and upgrading I would highly advise you NOT to bank here.

• L

  Lucy Saylor
  1

  Worst bank you could ever pick. I have never not had to wait an hour to talk to a representative. It’s not convenient whatsoever. The representatives are rude and unhelpful. They will put you on hold for hours, talk to you for 2 seconds then transfer you to a machine to fix your problem that’s broken. Worst bank ever

  Response from the owner

  Hi Lucy, I'm sorry to hear you're experiencing service delays. Could I have someone from management reach out to get more details and see what can be done to alleviate your concerns? If so, please message us or update your review indicating you'd like a call. Thank you for your membership.

• b

  bri forShort
  2

  Customer service is great and they do their best to help everyone they speak with. Unfortunately I have a delinquent account with this credit union due to unforeseen circumstances. I called Today ready to make a payment as well as set up a payment plan (with me paying more than the requested monthly amount) and I was unable to do any of this. I truly think it doesn’t make any since for a customer not to be able to make a payment as soon as possible no matter what. Especially since I receive daily phone calls. I work 2 jobs 8am-9pm (13hrs) 6days a week. I’m off on Sundays. My situation is not their fault, but they are not making anything convenient in regards to making sure I am able to make payment.

• K

  Kelly Brown
  5

  Best bank ever. I like Herndon office better, more employees due to higher volume and traffic. They have the best rate at all times for Mortgage, auto and credit cards. Overall, without the prejudice towards a location, NWFCU has always been there for me. During a dark period of my past, no one was willing to give me a personal loan but NW did. They seem to waive their doubt and give you a try. Recently shopped around for a mortgage, NW had the best rate. 5+ stars.

• J

  Jessie Jess
  1

  DO NOT RECOMMEND THIS CREDIT UNION.... Go to Apple, Navy Fed, or other Credit Union... Especially for lending. They are very misleading and provide inaccurate information. 3 years of income and employment verification for a simple small loan SMH My credit is is impecable currently how are they looking at these applications?

• J

  Jessie Lease
  5

  My family actually looks forward to visiting the Vienna branch! Service is friendly and helpful! Kids and adults are welcomed with smiles and greetings, and a warm cookie. Kids enjoy putting a token in the small toy machine, playing with toys or coloring in the waiting area *while adults do their banking -- a plus! And, if you're thirsty, they even provide complimentary hot drinks of your choice in the waiting area. NWFCU has great incentives and teaching helps for starting your children on the right track toward saving and investing money! They also helped me get my new business set up on the right track! -- A great staff! --

• D

  Dlshad Othman
  1

  This is the worst bank you can be a customer at! they have an online banking that looks like 1990 with absolutely a high school developer level that built the non-functioning interface which locked me out more than 4 times, and made me late on one of my payments. Wait I'm not done! They charged me $850 for (Insurance) because I don't have a full coverage insurance without even contacting me and wait for it! they will charge me an interest for it! This is a SCAM bank!!!!