Bank of America (with Drive-thru ATM) Auburn Way, Auburn

Bank of America (with Drive-thru ATM) Reviews

• f

  finorina bokuku
  1

  Andre is rude! Called to ask about notary services and notified me they don’t have anyone this week, I asked if there was another location and he exhaled and said “you know I don’t have any idea”. As a consumer what we want to hear is “I’m not sure off the top of my head but let me see if I can find out” so as I asked to speak with someone else he asked me why. I stated so I could get someone with a willing and helpful attitude. He clearly doesn’t care how hard it is to even get someone on the phone. He literally would not get someone to help he just hung up the phone. As a consumer people will not do business with you just because of people like this. But this sadly is the BOA brand!

  Response from the owner

  Hi, Finorina. We're disappointed to hear that your experience with Andre wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• S

  Scott Robins
  2

  The bank itself is a little slow but fine. Their policy of not accepting damaged money is ridiculous. I was told I'd have to send it in. This happened with a 100 dollar bill previously then a 1 dollar bill today. In the case of the hundred, Chase replaced it for me even though I don't have an account there. Might be time for me to change banks after 50+ years.

  Response from the owner

  Hi Scott, it's disappointing to hear that your experience wasn't at the level you expected and we apologize. We’ll certainly be sharing your feedback with our leadership team. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• L

  Lowell Bazzar
  5

  Lol sorry for the total mess up on my part. I have my debit card. Thank you for reaching out. Again I have my debit card.

  Response from the owner

  Thanks for the feedback. We'll escalate your concerns to have the ATM serviced. Bank of America would like the opportunity to help with your concern. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan

• K

  Kara Roy
  5

  By far the BEST banking experience I’ve ever had! They were fast and made sure that I was fully taken care of before I left. I appreciate all they’re doing health wise to keep their customers safe. You can tell the manger cares about her branch and wants to make sure everyone is well taken care of during their visit. Thank you Sarah and Auburn BofA team!

• V

  Victoria Stowe
  1

  Bank of America has really milked this COVID situation. Half of the time this branch is closed, their phones are shut off, they post inconsistent hours opened. You go into the branch thinking it is open and you get to see a very lame note, on the door stating it is closed. How these people of B of A are still operating is beyond me!? Zero customer service when you call in via phone, a 45 minute wait to speak with any customer service person and then the transferring to different tiers of customer service, whom all say different things? It’s exhausting and beyond frustrating, dealing with anyone associated with B of A.

  Response from the owner

  Hi Victoria. We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^ines

• T

  Teresa Tradewell
  5

  March 2021 I had an appt with Shakeel Uddin. By calling the representative, he had my issue taken care of. He made phone calls that took some time due to covid. Shakeel was so helpful and kind. I felt really comfortable. I will always use him when I need an appt.

  Response from the owner

  Hello Teresa. Thanks for letting us know how helpful Shakeel was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^Rachel

• y

  yousif Alfatlawi
  1

  I hate this Location Already. And now CLOSED All week and Next week to. I need to check my safety deposit box. And every day I walked into the bank The Door closed. And there is a sign said email us if you want to make an appointment so I can check my Safety deposit box. Ok I send them an email and they are never get back to me. What's a joke.

• W

  Wilma Lomakema
  1

  The worst bank by far! Went in to cash a check that was drawn off their bank, stood in line 10 minutes, was sent to the side to get verification, then the manager waved me off so she could go take care of more "important things" She avoided eye contact and finally went and stood behind the frosted partition. And to top it off, she started chatting/laughing with one of the tellers as if I was no longer standing there waiting for her! Rude, Rude, Rude!! Sara is her name, walked around the whole bank helping everyone else as if I wasnt there. You should be ashamed of yourself.

• J

  Jennifer Tran
  1

  Terrible customer service! At first, I walked through the door and was greeted by a nice person who told me that a personal banker would be helping me and I thought to myself, oh wow, maybe banks aren't too bad! Then I met with my personal banker, who not only looked like she didn't belong in a bank, but acted as such as well. She had a condenscending tone to her voice when I asked her a simple question. I am a client, not your child. Learn some people skills! I've been w/ BOA for 4 years now and have never experienced such poor customer service!

• C

  Chere Rainville
  1

  Absolutely worst location ever never enough tellers. Always only have 2 tellers to help a line of people absolutely ridiculous. Then u have the person walking up and down the line with a smile plastered to there face. Like that is seriously your job when someone else can be behind the counter helping. If i could give negative stars I would worst branch and customer service ever.