Bank of America (with Drive-thru ATM) S Providence Rd, Columbia

Bank of America (with Drive-thru ATM) Reviews

• E

  Eli Hernandez
  1

  Min Cai the associate that helped me was very rude and unkind. She kept looking at her phone and time wanting to leave already. I asked her if she was okay to help me or if she needed to leave. She bluntly said I’m fine and then after I told her to help me set up a savings account she bluntly said she couldn’t because she had to leave. She rushed the process I was not understanding and wanted to be kind enough to let her leave. Now I have my account locked because of her bad customer service and no reassurance for everything. It’s so much but Iam not satisfied because now I can’t pay my bills. I don’t think she fully understands that having a bank account is serious. This is where we have money and trust Bank of America to have and handle our money.

  Response from the owner

  Hi, Eli. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• S

  Sylvia Franks
  5

  I was greeted and helped within 1 minute of entering. The teller was friendly, assisted me, and answered my questions. It was a good experience for my 1st visit to this bank.

  Response from the owner

  Hi, Sylvia. Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^alma

• J

  Jareth Perkins-Garza
  1

  Bank is disgusting on the inside. Place looks like a run down nursing home lobby. I would bet money they’re in the red and about to shutter. Vault is over 30 years old too. Tread cautiously.

  Response from the owner

  Hi Jareth, we value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^chris

• A

  Amy
  1

  They no longer offer the drive up window so you have to go in. The problem with that is that they only have ONE teller in all of Columbia working! The line is outrageous and the wait time is forever.

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• A

  Anthony Moore
  1

  What is going on with BOA? This is the only location open and now there only part time. Let me guess...Covid? Seems every other bank is able to operate just fine.

  Response from the owner

  We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.

• P

  Pishka Strashna
  1

  Zero stars will be generous. This bank is a joke. We were clients for a long time since they absorbed Boatmans Bank and Bank IV. Few years before Covid-19 we closed everything with them. The BoA is going down. We sold even our stocks in this bank. The only reason I went to this bank is to pay off my wife's car loan that happened to be sold from the car dealership to BoA. Here are the latest observations: First the CoMo downtown branch increased their fees for everything, than the branch closed albeit "temporary" they say. That leaves you only with the S. Providence Branch. The drive-through is closed and you can utilize only an ATM there. The posted hours are not accurate - you can get there at what supposed to be business hours, yet the doors are locked. Today, I was lucky to get in and the line in the waiting room was long. There was only one bank teller who in all fairness tried to keep up with the long waiting customers. When you look around you will see 3-4 (I counted 4) "privileged" managers who were doing NOTHING! One was walking around with a tablet in her hand, one was sitting on a desk, one was talking on a phone what it seemed like a personal call, the other one had his door closed, yet the number of clients was in the 10+. The poor girl at the teller was struggling. If this type of management is any indicator how a company is doing, than I feel really sorry for BoA. Time of visit: Thursday at 1:15PM

  Response from the owner

  Hi, We are sorry that we did not meet your expectations. Your feedback is very important to us and will be shared. ^Annette

• D

  Dexter Jordan (Dexxo)
  1

  I want to give this the worse rating ever. They discriminate at this location big time. I came from out of town and they told me that my id was fake because they looked for the seal the wrong way. My id was from AZ and they checked for it the MO way. And they lied about the limit of money that can be cashed by a non banker. My check didn't exceed $7,500. Worse service ever and it happened 06/07/2021 around 3:00pm.

  Response from the owner

  Hello Dexter. I apologize for your experience and your feedback will be escalated. We would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• A

  Awo Mohamed
  5

  Ashrah, help me today and she was traffic and gave a excellent customer service. Thank you again!

  Response from the owner

  Hi Awo. Thanks for letting us know how helpful Ashrah was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. We value having you as a client. ^nicole

• D

  Debbie Petering
  1

  Would give 0 if I could. Website shows hours M-F 9-4 and Sat 9-noon. Call branch, get same hours. Call customer service, gets same hours repeated. Location not accepting making appointments. Call to speak to someone there, message that everyone is helping customers. Drive to location...CLOSED. Closest location that website shows is open for inside business...almost 2 hours away.

  Response from the owner

  Hi, Debbie. We apologize for your experience and are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through our mobile app. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• S

  Suzy Rios
  5

  I had a couple issues. It was so hard trying to get someone to help me. The other bank in downtown is closed but has no notification on the door saying so. However, thanks to Tamara, she didn’t waste my time and got straight to the point. It was not resolved how’d I like but I’m ok with it for the compassion and time Tamara took to help me fix my problem she did everything she could!