Simmons Bank E Nifong Blvd, Columbia

Simmons Bank Reviews

• V

  Vabs auz
  5

  I had been trying for 3 weeks to get a hold of people and finish setting up my accounts from two different branches and they never got back to me. This branch however, was the last one i was going ti try and in less than 2 days i had my account done and my money in the bank. All the tellers were very nice and understanding! Tanner and Joan are wonderful people and made my day!

• W

  William Vradenburg
  2

  This will tell you all you need to know about banking here: Only one ATM open, which can't even accept cash deposit. I'd leave one star but the people left over from landmark are the only good thing about this branch.

• N

  Natasha Myrick
  1

  Poor customer service at this branch. I had questions about my account and requested to talk to a banker. Teller was very rude to me and refused to let me talk to a banker, all the while smirking and being all around snarky with me for no reason. I was even more than willing to wait or come back to speak with a banker. It was very odd, and I do not understand why I was treated with such disrespect. I will take my business elsewhere to a location that prides themselves in customer service.

  Response from the owner

  We are sorry your experience was like this at our location. We do strive to provide an excellent customer experience, and we apologize that we failed to provide that to you. Please let us know how we can make this right. Feel free to contact our Customer Service Center at 800-618-5503 7 days a week from 7am-7pm.

• R

  R S
  1

  Absolutely terrible service, and I’m shocked to see all of the hidden fees that suddenly popped up after being a member for the past 4 years. After asking to waiver of the fees they shrugged me off and told me it’s not their issue. Taking all my money elsewhere, avoid Simmons Bank at all costs.

• J

  Johnny Maaz
  5

  Great service. The teller (Amy, I believe) went out of her way to provide excellent customer service. Had to add spouse to the a/c and it was a breeze. Total 180 at usbank location on forum which was very disappointing. Kudos to this branch and its tellers!

  Response from the owner

  Thank you for the kind words. Happy to have you as a Landmark.

• H

  Harold Hull
  5

  I read a one-star review and couldn't relate to it at all. We have banked at this branch for probably 25 years and customer service has ALWAYS been 5-STAR ! ! !

• C

  Cecelia D
  2

  Onlyo oner dive through during this time of Covid crisis and their telephone support takes forever. The AM does not give receiptswwhen asked for one. This bank is unacceptable.

• R

  Rosemary Lewis
  5

  I love everything about this Bank, including my special teller Kathleen.

• D

  Duane Haught
  5

  Very nice people that go out of they way to help you they will give some thin drink like water or soda landmark bank all they way 10 stars

  Response from the owner

  Thank you for the kind words! Happy to have you as a Landmark! #ImALandmark