Bank of America (with Drive-thru ATM) Chesterfield Airport Rd, Chesterfield

Bank of America (with Drive-thru ATM) Reviews

• B

  Brian Collins
  1

  The amount of headaches caused by getting an auto loan through POS, sorry BOA. In the 6 months time of making payments, only 1 went through successfully. The manager refused to help me at my local branch. I am writing at the end of an extended lunch break, still on hold for the last 30 minutes. Do you guys even know what’s going at your own company?

  Response from the owner

  Hi, Brian. We'd like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• T

  Teri
  1

  I opened an account here last Thursday. I'm closing the account today. Haven't even received my debit card or checks yet. When the lady told me the account I was opening is for the working class I dropped my jaw. Excuse me???? Very condescending as she looked down her nose. Doesn't matter how much money you have or don't have...no once should be talked to like that. Also a ripoff!

  Response from the owner

  Hello Teri Lee, we value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more so we can improve. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• P

  Pete Martinez
  1

  Did you know they charge you multiple times to stop payment? And when you pay their $30 fee they don't cancel it? Or that if you have accounts set to not over draft, they will still allow them too then charge you a fee? I've called in 4 times to ask and nobody been able to tell me why. Nobody has stopped payment on anything I've asked. Total trash bank who does absolutely NOTHING for their customers. Go literally anywhere other than here.

• P

  Phil Jennings
  1

  You phone systems stink. Your people who “service” our accounts are cold and too busy to work with you. You don’t answer the phone. That is not the way I want to bank. If it were for your receptionist, who works well with the public, you would totall fail, in my opinion. Tellers are friendly but each time I have a question, I wait. As I wait I watch wrinkle browned office people looking at computer screens while I waste time in your lobby. I tried to call your 800 number and I heard a litany of sales pitches. Forget it! We will move our account!

• S

  Sarah Watts
  1

  This is the worst branch I've ever been to. The lady at the window needs to lose the attitude. You all have 4 or so windows and one person working.....REALLY!? I HATE BANK OF AMERICA. I'M DONE WITH YOU ALL. WILL BE CLOSED MY ACCOUNT ASAP! To many year of dealing with ALL your b.s!!!!! Another thing when you have a cars in the drive thru with 1 person working the window 1 person working the inside walk up counter and 3 people standing anfd chatting with customers in the lobby, are you for real!? You know the people I talk to say their so tired of being attacked minute to get in the door from you guy. If you have something so great to offer, awesome write it down on a piece of paper and hand it 2 people at the end their service. People will let you know if they need something and they surely don't need to be slowed down by you guys is small talk! GET IT!? Haven't been to this Branch since I left this review came back today and what do you know same lady still working at the drive-thru and still a total b****!!!

• J

  Jeff Yenzer
  1

  Bring back Drive thru. Bank of America is inconvenient enough with the hours. I only come here because I have a business loan but will soon be moving it now to credit union. Better rates better hours friendlier service.

• C

  Chris Heerdegen
  5

  Walked in at nine am to ask about a wire transfer. Turns out you need an appointment! The reason I walked inwas because I could not get ahold of an on location rep by phone after multiple attempts. Why the five star rating? A fellow named Ryan Winn went ahead and saw me immediately even though it backed right up to an appointment he had. I really appreciated the service!

• M

  Michael Van Dyke
  1

  This is the absolute worst banking branch I have ever been too. The facility has 2 door greeters and but 1 bank teller. The bank teller is extremely rude after waiting 33 minutes for service. I will definitely be taking my business elsewhere

• p

  paul brown
  1

  This is the worst place to bank. The service and the worst I have ever seen and the hours of operation or for someone that does not work. If they are going to be open for only 5 hours a day then adjust them for people that have jobs and need to bank after 5pm. Also to have the drive through closed down. Who does this.

• J

  Jon Franchi
  1

  I asked for notary services. They provide them, but only to customers. I offered to pay and that's not allowed. This helped make up my mind about where my girlfriend and I eventually open an account at a bank that has branches in Texas. (Hint: it's not here)