Bank of America (with Drive-thru ATM) Dequindre Rd, Sterling Heights

Bank of America (with Drive-thru ATM) Reviews

• M

  Michelle Pyle
  1

  Bank closes 4 pm which is RIDICULOUS but at 3:40 pm the manager pulls 1 of the 2 tellers and starts counting down her till. THERE IS 11 PEOPLE IN LINE at this point!!!! Now there is 14 people and it's 3:50 pm. I've been standing in line since 3:25 pm and there is still 4 people in front of me. I understand about being short handed but there were 3 employees behind the counter 15 minutes ago. OH LOOK AT THAT IT'S 3:53 and THE MANAGER JUST LEFT FOR THE DAY!!!!!! I can't wait until my employer switches banks it's in the process as we speak because having to wait over 40 + minutes in line just to make a deposit for work is uncalled for!!!!!

  Response from the owner

  Hello Michelle. I'm sorry your experience with our financial center team wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• S

  Stevo Shaya
  1

  They closed my account because I deposited a check for 39k . Like really . Customers always right but not with Bank of America. They can’t tell me what was the reason. But they told me to go somewhere else . It’s ok , I made sure they lost bunch of business. I convinced all my family friends to close their account and they did 😊 now I’m happy

  Response from the owner

  Hi. We are disappointed to hear this and we'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.^alex

• Z

  Zbyszko P
  1

  Needed to convert a small amount of foreign currency so I checked the website which stated I can do this at this branch. I drive over during lunch and go inside. After getting to the teller the nice lady tells me that she cannot do it and I have to see someone at one of the desks (fine). Walks me over to a chair and tells me to wait for the lady helping another customer to finish (fine). After waiting around 15 minutes the manager comes over and tells me I need to make an appointment because they're swamped (not fine because I was told they'd do it and asked to wait, which I patiently did.) I wasted over 30 minutes + gas for something that any currency exchange counter at the airport can do in about 120 seconds and still didn't get it done. Supposedly I'm a "premium customer" I'll be moving my money elsewhere.

  Response from the owner

  Hi. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• l

  lenny yono
  1

  By far the worst bank in the state of Michigan lazy staff even lazier management I waited in line for 48 minutes eight staff members were there only two were working the teller get it together this is a Bank not a lemonade stand !

  Response from the owner

  Hi Lenny. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^ines

• S

  Streetz A
  1

  Beware of discrimination and profiling. No matter if you have all your info/paperwork in order they will 3rd degree you the whole time. Doesn’t matter what your profession may be, they are rude and difficult. Nina and Antwone especially. Find a different branch if you can.

  Response from the owner

  Hi. I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^marty

• N

  Nahrain Dawood
  5

  My visit here went great! Sangeeta Singh was very helpful. Coming back to this location again.

  Response from the owner

  Hi Nahrain, thanks for letting us know how helpful Sangeeta Singh was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^chris

• J

  Jeff Smolen
  2

  B of A, Since you have closed ("temporarily") over half of your metro Detroit branches, it would be reasonable to expect the ones which are still open would have fully staffed teller stations so your clients would not have to wait an excessive amount of time. Only having one teller working at 2:00 in the afternoon is rather Bush league for a national bank.

  Response from the owner

  Hi Jeff. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• A

  Adithya R. Kumar
  1

  I had a simple request to provide me 'proof of funds' letter and firstly, I was asked to go to a bank, and so I did. Then they asked me to come after a week with an proper appointment, so I did. Then they said it'd take 2 weeks to get it done, so I waited. Then there was no follow-up after 2 weeks, so I called and they didn't respond. I went down to the bank again and they said they will call me in 2 days, so I waited again. I didn't receive any calls, and if I called back, it was again directed to voicemails. I don't want to name employees, but one I realized is that all they care is the feedback we give after our first visit. Once you are past it, they don't give much importance. Unfortunately, in my case, I gave them a 5 star rating after my first visit and after that they just kept to themselves. Very disappointed and they have made me decide to move my accounts to a different bank. Thanks for that!

• I

  Ivan Shangi
  1

  After waiting for 15 minutes to do a wire transfer oh we’re sorry the machine is down there just too lazy not to do their job

  Response from the owner

  Thank you for your review. We would like to connect to find out how we can help. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan

• P

  Patrick Mikha
  4

  The experience was delightful. Susan helped me open up a bank account and she explained everything to me and was really nice. The only reason this isn't 5 stars is because the computers were having trouble and it took me 2 hours before I was finally able to leave. The technology at the drive-thru atm is really good too its really fast.