Bank of America (with Drive-thru ATM) Carmel Mountain Rd, San Diego

Bank of America (with Drive-thru ATM) Reviews

• R

  Reza PourRad
  1

  I went to 3 different locations to find a branch that is actually open, only to find out they only have one teller. So between going to these locations and the line for one teller I ended up spending 90 minutes to cash a check... Is that the level of service you are offering BoA?

  Response from the owner

  Hi, Reza. We are sorry that we did not meet your expectations and know that your time is valuable. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find other locations and hours: https://t.co/41WYUmHvxx . The information is updated regularly. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^izzy

• N

  Nasim Saeedi
  1

  They’ve recently remodeled and have one person helping everyone!!! How can there be only one teller for a bank this size? Had to wait 30 minutes in line

  Response from the owner

  Hi Nasim. We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^ines

• M

  Marion Walker
  1

  Haven’t been to this location since Poway Rd office reopened. Now they are closed again. So coming here I noticed a complete interior remodel. Then an extremely long line. Could not see a teller, so I told the guy behind me to save my spot, walked to what was the front of the line around a corner, and found 1 teller station. Obviously, they want us all to do banking from there ATM machines, and/or their app. It’s all about saving money and having less employees. But, let’s spend lots of money on remodeling the place, because, you know, the customers who should be doing banking from home or ATMs need the bank to look new and up to date for WHO? The employees that are being let go one by one for corporate bonuses.So obvious!

  Response from the owner

  Hi Marion. We apologize for any inconvenience during this difficult time of uncertainty. We remain open to serve our clients while implementing changes within our financial center to follow CDC and government guidelines. Please visit https://locators.bankofamerica.com/ for updated information regarding your local financial center. ^marty

• A

  Angela Lin
  1

  One working teller so that the line moves incredibly slowly. Only after two people in front of us complained did the manager open another teller window himself. However even after opening the second teller window, both tellers were blantenly and openly condensing and rude to the costumers in line. In addition, no apologies made for the slow line. Only rudeness to the remaining costumers after the outspoken ones left . Disappointed and astonished. Never had I've ever been so offended at the bank. We make it an effort to be understanding to the staffing shortage of these times. never once did the remaining costumers act rude to the staff, so the outright rudeness is uncalled for. 0 stars if I could. Going to fill an official complaint to their office.

  Response from the owner

  Hi Angela. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• R

  Reece Cao
  1

  Only one working teller, on construction forever, EXTREMELY long wait time, not efficient at all, bad idea, EXTREMELY poor customer service. BOA is good, but this branch is NOT GOOD AT ALL. Don't come here.

  Response from the owner

  Hi Reece. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• S

  Stephen Brodsky
  1

  This branch and BOA as a whole is a big rip off bank that encourages and helps companies auto-renew and debit your account without any scrutiny. They're the worst possible bank. Their customer service reps are VERY VERY RUDE and their bank officers are incompetent. STAY AWAY FROM BOA. I just went to US Bank where I got more attention in one day than I got in a whole year from Bank of Russia.

• P

  Pest Control Consultant
  1

  Don't go to this branch! This branch is rediculous. Basically only one teller working here and you will need to be waiting for more than an hour No matter what! Bad customer service! They don't care about customers at all!!!!

  Response from the owner

  We offer convenient alternatives for some transactions available at the financial center. Please let us know if you have questions about handling these items through Mobile Banking, ATM, or ATM with Teller assist. If you don’t have our mobile banking app, here’s how you can sign up: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ ^ines

• M

  Moe Bedard (Mold Safe Solutions)
  5

  This Bank of America branch and especially my teller Joanne is awesome. I run my own business and they always come through for my team. Thank you thank of America!

• J

  John Wiss
  5

  Nasser was great. I got a cashier's check in minutes. Which was drawn via iPad directly to a printer.

• J

  Jerry Nasseri
  4

  This Branch was one of my favorite till a mothm ago when the manager moved to another branch. I am not sure who is running the bank now but it is much less frirndly and slow.