Bank of America (with Drive-thru ATM) S Main St, Alpharetta

Bank of America (with Drive-thru ATM) Reviews

• N

  Naiya Thakkar
  5

  Recently visited this branch. Seema Kapur attended me. She was very helpful and friendly! It was my first time to the bank and she made my first visit very comfortable.

  Response from the owner

  Hello Naiya. Thanks for letting us know how helpful Seema was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^tasha

• S

  Stephanie Heinrich
  5

  I love banking here, I visit frequently with deposits for my business and all of the tellers are so patient and thorough with me. They always greet me with a smile, call me by name, and have a willingness to help me in any way. I also take notice that they greet many of their customers by name and have worked to build relationships with them.

  Response from the owner

  Hi, Stephanie. Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^alma

• I

  Indie everythang
  1

  I am not a member of boa but I received a check on their bank. I have cashed checks before at other banks and other Bank of America’s and never had to wait for over and hour. But in line just waiting for verification. They refused to call the company the check was cut on. All I kept getting was, they are looking for something that they need to verify the check. When I ask what? They can’t tell me? Not to mention as I am sitting her (almost and hour) customers that came in, that bank with them, they gave a hassle for the simples things. How did other banks closed but this one with the bad customer service and lack of knowledge, remain open? Update: after writing this review Amanda the so called manager finally came out of the back after I inquired once again what was taking so long . Way over an hour. Her unprofessional attitude told me that she was doing me a courtesy of “trying” to manually verify the check. But calling the company that is in the area and the check was cut on, was not one of them. She blatantly refused. Which told me, it had nothing to do with the check. She wanted to know why this black lady came in with such a large check? Because surely it couldn’t be legit. I did let the company know. But I will also let their corporate office know as well.

  Response from the owner

  Hello Indie. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• J

  John Major
  5

  NOT a B.O.A. fan, but this branch has been incredibly good to my aging mother over the years. Today, in a matter of about 45 minutes we cleaned out a safe deposit box AND opened a savings account. Amanda and Kenneth absolutely hustled through both transactions, were accommodating, efficient, and patient. As I said, I dislike B.O.A., but if the organization worked as well as Amanda and Kenneth did today, I'd love it!

• M

  Mila Khamidulina
  1

  Absolutely terrible. I came in to get help with my business checking account and person who was "helping" me was not helpful at all, didn't even made it seem like she is trying to help. Not nice or friendly either. With so many banking options nowadays, I'll take my money to another bank, where employees are friendly and assist you when you coming to the branch.

• D

  Dina Pruteanu
  1

  Go to any other branch but here. They always have one teller doing all the work and the manager just stands around pretending to greet people. I am so disappointed that they never do anything about it. They don't care about people waiting in line for more than 20 minutes. They need to hire more people

• G

  Gayan Hapugoda
  1

  Don't come to this branch on holiday weeks. No one is here to serve you. I wasted almost half an hour and NO one wanted to help me. They are under staff or may be all on vacation this week. Either way management should have enough people to serve. Otherwise they should close the branch for holiday weeks. This is not the first time I had bad experience with BOA.

• K

  Kartik A
  1

  Right hand does not know what left hand is doing. Very capable of lying on the face with a smile. Tried to do a wire a week ago and they said that it got rejected by the recipient bank.Finally after, prolonged conversations with the recipient bank, BOA comes back (after 1 week) saying that they rejected it in their back office. Utterly ridiculous.

• S

  Sana Syed
  1

  As a loyal BoA customer this location doesn't really have the customer service I've come to expect from them. Only reason I'm writing a review is because one of their employees told me I was more then welcome to go somewhere else several times. After I spoke with management at another branch I received the service I expected. At least other places have it together.

• P

  P-4
  1

  1035am / 0 teller's / 3 suites standing around doing nothing. Post bail out renovation looks great though. Your tax dollars don't work too well here.