Bank of America (with Drive-thru ATM) Gulf To Bay Blvd, Clearwater

Bank of America (with Drive-thru ATM) Reviews

• D

  Don Naja
  1

  45 minutes to make a deposit & get a change order for our business. Only 2 tellers & just as I got to the counter she put a board in front of me & said her assistant would take care of me. Manager said I was supposed to use the night drop for the deposit so how am I supposed to get change??

  Response from the owner

  Hi, Don. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

• J

  Jess Lytle
  1

  Terrible customer service working here. I came in to do a wire transfer which I have been able to do before with a teller at this exact same location. The women at the stand said it would be a 2 hour wait. When I told her I’ve done it there before with a teller she called me a liar. I’m not sure why I’d have a reason to lie about this. Maybe someone did it incorrectly before but a 20 year old girl calling me a liar is so not appropriate. I will never be back to this location - bank of American needs to seriously consider who they hire.

  Response from the owner

  Hi Jess, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• K

  Kurt Enget
  1

  They closed the drive through. Great move for COVID. I went in on a Saturday morning and the line was all the way to the door and even wrapping around. Only 2 tellers working. And no drive through. This is the best example of poor customer service you could see.

  Response from the owner

  Hi Kurt. We apologize for any inconvenience during this difficult time of uncertainty. To find your nearest locations, confirm the services offered, and hours of operation, please visit http://go.bofa.com/Locator. Location status and hours are updated real time. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through mobile banking. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If there is an account related concern or anything we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

• B

  Buzzazz Business Solutions
  5

  Wonderful Customer Service, Always Friendly & Patient & Helpful - No Matter WHAT Situation I Might Bring. In Fact, Last Visit They Stayed Open An Extra 1/2 Hour Just to Handle My Payroll Challenge. I Wish More Businesses Had This Type of Service...

  Response from the owner

  Hello. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^mark

• B

  Ben Hooker
  1

  I despise coming to this location. I'm forced to because of my work. Every BoA is terrible but this one takes the cake. How many customers do you need to have in line before you start to work with any sense of urgency? I'd rather wait in line at the DMV than wait to be served here. Go to Chase Bank instead where you are greeted with service and a smile!

  Response from the owner

  Hi, Ben. We are sorry that we did not meet your expectations. We appreciate you coming in. You may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• N

  Norma Espinoza
  1

  I've sitting here waiting for a rep to open an account. Their behavior and their reviews have convincrd me they are not interested in my business. How do they make their money? Service fee? Probably. Asked to see the manager and got tired of waiting. Zero customer service skills. No need to respond to this message.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. You can conveniently open & apply for accounts by visiting our web site. Compare options at https://www.bankofamerica.com/deposits/checking/advantage-banking/ ^ines

• D

  Dimitriy Stefoglo
  1

  Very long lines , only one Tailor working in the busiest time. That is totally unacceptable . I was working hard for my money, and now I have to spend another hour to get my money. Isn’t it Bank of America without me at least one hour of my pay? Being customer with this bank for almost 30 years, now I have a question in my mind should I change my bank?

  Response from the owner

  Hi, Dimitriy. We are sorry that we did not meet your expectations. We appreciate you coming in. You may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• Y

  Y Alfonso
  1

  Notary refused to notarize a document because the exact verbiage was not the form, yet the form clearly stated it needed to be signed by my financial institution. Don’t seem to have these issues at other locations. Definitely won’t be returning.

  Response from the owner

  Hi Y. Alfonso. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan

• S

  Stefanie Trickel
  1

  Every time I come to this branch at 12 pm there's 1 associate at the counter??. There's 10 people waiting!! When most people have time to go to the bank is on lunch hour, so pay more employees to service your customers better.

• D

  Dashi Tohr
  1

  Worse bank experience with BofA ever! Slowest teller who is incompetent and lacking in customer service. Went in hoping to make a quick deposit due to long line at ATM outside. Only 1 teller at 1 of the 7 stations. 5 people ahead in line, yet the only one teller kept on going back and worth to the back door, asking questions, because she did not know what she was doing! When it was my turn, naturally she also went to the back door and took my check with her, to ask questions cause I'm pretty sure she's clueless as to what her job is. I demanded ask to what she's done with my check for deposit, and she was unable to explain why she took it away. Waste of time in this bank. Save your time and patience for another branch who's friendlier and actually know what they're doing.