Bank of America (with Drive-thru ATM) Westminster Way, Shoreline

Bank of America (with Drive-thru ATM) Reviews

• J

  Jared Gill
  1

  Absolutely the worst customer service I've ever experienced. Spoke to them over the phone about adding my wife to an additional account they told me to come in to make the changes, gathered the wife and two kids and went down there, upon arrival they told me I'd have to make an appointment. They're was literally one other customer there. Went to a different branch and had no issues. I would highly recommend not going here.

  Response from the owner

  Hi Jared, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• M

  M Olsson
  1

  All BOA locations suck! This particular one has really gone sideways. They cancelled my appointment I made 2 weeks ago today (day of appointment) because their hours changed. Again. No wonder I’m trying to move away from them. They suck. And the associates never answer the phone and when they do, they are so rude.

  Response from the owner

  We apologize for any inconvenience. We remain open to serve our clients while implementing changes such as limited hours and staff. We constantly evaluate our retail network to meet evolving customer demand and may add or consolidate financial centers and/or services. . Please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center (not a call center), our associates may be assisting customer who are currently at the center. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alex

• S

  Sam G
  1

  Time to get a new bank. One teller for 5 customers in line. Not once have I come in and there was not a line. Ridiculous. Employees do their best with being shorthanded.

  Response from the owner

  Hi, Sam. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. You can complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have an account related question/concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• h

  hh Shai
  4

  Edit: Originally a 1 star, but Totiana (sorry if misspelled) has helped me the last couple times & has made the first experience much more pleasant & efficient. Give her a raise, she does a great job. Don’t go here. I work for tips & the tellers here hassle me EVERY time I try to deposit them. Will definitely take my business somewhere else if that’s such an inconvenience to you.

• E

  Elli Barrie
  5

  Everyone is always so helpful and kind when assisting me! I want to give a special thank-you to Samantha S, for being patient with a large request of mine. When you visit this branch, you can expect to be greeted with smiles and kind words

• J

  Jacky Lee
  5

  Fantastic costumer service and it’s wonderful! I like it and I can’t find these type of employees in my city.

  Response from the owner

  Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience.

• G

  Gea D'Marea
  1

  Endless, obnoxious and unnecessary fees on your checking and savings account. Bad customer service. Also: they've eliminated their online message center, which you used to be able to use when you securely logged into your account online (to notify them of of things like when you will be traveling - so they know not to shut down your card when you charge something from another State or Country). But they've eliminated their message center. So now, for any small need you have, you will have to call them and wait on the phone just to get a rep that doesn't know how to do anything. Bank local instead!

• D

  Daniel Zeufeldt
  1

  Raymond Fong, assistant manager at the Westminster location in Shoreline is extremely rude and lacks customer service skills. He has no business working in customer service! If Mr. Fong intends to continue working with the public, I suggest he get some customer service training - the sooner the better - to learn how to engage with people in a professional manner. It would be better for customers if he worked in a back office and avoided the public altogether! Signed - a very dissatisfied and now also former Bank of America customer.

• A

  Alexander Goughenour
  2

  They have a drive through. That's about all folks.

• P

  Phillip Damery
  1

  Horrible. I have just opened accounts at BECU. I will be closing my personal and buisness account soon. They should have just been honest with me about how they are goung to employ only 1 bank teller at a time . See ya!