Bank of America (Lobby Service Only) N 205th St, Shoreline

Bank of America (Lobby Service Only) Reviews

• A

  Anna B W
  3

  If you need to see a teller be prepared for a 20+ minute wait. Avoid the lunch and early afternoon time because they have one teller (two if you’re lucky) and the line does go out the door. Although it advertises a drive-through teller we were informed that option is closed for the foreseeable future. The staff whom I’ve interacted with here are polite and efficient but it doesn’t make sense to have one teller to take care of the needs of all the customers.

  Response from the owner

  Hi Anna. We appreciate that you took the time to tell us this, even though you were disappointed with the wait time. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. Thank you. ^susan

• J

  J Brew
  1

  I can't recommend the Bank of America branch in Shoreline to anyone. The customer service is terrible The nearest branch to me (Lake Forest Park, WA) closed recently. I had been experiencing wait lines to see a teller in the Shoreline branch ranging from 11 to 32 minutes in November, 2021. I have to say the teller's are courteous and efficient, there just aren't enough of them. I spoke to the bank manager and said that I should continue to expect slow because all my interactions should be done electronically. Unfortunately, I need to visit a bank teller about twice a month. On 8 December 2021, I waited 57 minutes, for most of that time there was one teller on duty along with a couple of managers sitting behind the tellers. I arrived at this branch at 1202. I took a photo at 1210: there was one teller and seven people ahead of me. At 1231 (second photo), there were five people ahead of me, the single teller has two manager standing near her. (I did wonder why these managers couldn't open a second and third window given the line behind me stretched out the door. At 1246, (third photo) there are four people ahead of me, I have now been in line 44 minutes. About 1250, a second teller came on duty. Note, the four other windows were empty, which has been the case at this branch. By the time I reached a teller at 1259, I withdrew all my funds via a cashier's check. I then spent additional time closing my account. We have shifted our account to another local bank that has adequate staffing.

  Response from the owner

  Hi, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• N

  Nina Kelly
  1

  Wow. Worst customer experience I have EVER had at any Bank of America. I enter the bank and waited in line. When I got up to the bank teller she informed me the store was closed but asked what I needed help with. As I am talking to her the manager walked up to me and asked How did you get in here?! I explained I got in through the front door that was open. She told me I needed to leave and proceeded to walk me out like I did something wrong. Disgusting. She was nasty and rude. I will not be going back and suggest if you are a person of color please be prepared for some horrible service.

  Response from the owner

  Hello Nina. I'm sorry your experience with our financial center team wasn't what you expected.  We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• P

  Po Sean
  5

  This bank branch is excellent especially Deepthi She’s so pleasant and helpful. Excited for her and team.

  Response from the owner

  Hello Po. Thanks for letting us know how helpful Deepthi was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^mark

• W

  Wei Ming Engineer
  1

  The one branch nearby closed so added more burden to this branch but overall BOA is of lower and lower quality service oriented….they canceled my business account logon in less than one month from my last login, without notifying me. They warn me about my numbers of online transfer…they do not show my credit card online so I dare not use and then they left the account there and blame me for all details. They cramped all my accounts into one profile and limited my rental business, my MFH housing development businesses…..and they boss me around for above like I waste their time while the quality of employees are so flaky…I go to Arlington branch for business needs now because my project is there and this branch yells at me for any little detail. As if my relationship with them is to deposit and loan, can’t do anything else like cashiers check (right, this branch yelled at me with a no). Root cause is education level down to ground, into dirt level. And lack of training adding on short of people due to COVID. every corner in this community is full of Power point people who think Math is “discriminatory”. This community is trained with No logics anymore. Which makes super-elite happy so that we busy complaining and they hide doing evil things that we lost energy paying attention with.

  Response from the owner

  Hi Wei. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• B

  Barbara Boyle
  1

  I called to get some information about BofA's 800# and the woman hung up the phone on me while I was talking. I am so sick of the service! You are a wealthy company so please hire better employee's!!

  Response from the owner

  I'm sorry to hear about your experience with our financial center team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• d

  dave goregio
  1

  If you are at this location trying to do a 5 min transaction plan to stand in line for over 45 minutes. They always have one tailer for everyone. Line is usually out the door. You have manager who sits in the back and play with the printer and look at useless ad posters for the location. Help your customers first. Schedule your employees according to business needs.

  Response from the owner

  Hi Dave, We are sorry that we did not meet your expectations. We know your time is valuable. Your feedback will be shared. ^Annette

• Y

  Yiwei Zhang
  1

  So slow, the slowest branch I have ever experienced.

  Response from the owner

  Hi Yiwei. •We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^ines

• S

  Sachin Shetty
  1

  I had a very bad experience with the notary service & never had such issues in the past with other branches.The banker was not at all helpful and I had to take it to Chase (18200 Midvale Ave N, Shoreline, WA 98133) bank to get my work done.

  Response from the owner

  Hi Sachin, we're very sorry to hear about your experience. We'll be sure to provide this to the leadership of that location and appreciate you taking the time to share your feedback. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• R

  Ruth W
  3

  I do find it odd that teller service appears to be lowest priority. I used to work at a bank and all the managers dropped their paperwork to wait on customers. There are 7 people in line and one teller. Crazy.

  Response from the owner

  Hi, Ruth. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. You can complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have an account related question/concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph