Bank of America (with Drive-thru ATM) Bernardo Center Dr, San Diego

Bank of America (with Drive-thru ATM) Reviews

• C

  Conni Rose
  5

  During these Covid months it has been difficult to go in person to my local Bank of America so I drove to Rancho Bernardo and was greeted by Phillip Sacharow. He immediately helped me to retrieve the papers I needed and sincerely apologized for the delays as a result of some temporary closures due to staff being impacted by Covid. Philip was welcoming, pleasant and provided very professional service. He reminded me that all the staff at Bank of America are making the safety and well-being of their customers a priority and he reassured me I was a valued customer.

  Response from the owner

  Hi Conni. Thanks for letting us know how helpful Richard and Philip were during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan

• e

  el el
  5

  Quick and easy, painless process to open the safety deposit box! Good customer service.

• M

  Mindy
  1

  They don't want to provide service at all. One time I walked in for a notary and was told I need an appointment. They won't help with booking the appointment and ask me to do it on mobile app myself. I ended up with going to another bank to get my notary done just walked in. Another time I walked in for a wire transfer, and was told I need an appointment again because of COVID. It was insane, never heard of it that customer need an appointment to use with their money . When people need wire transfer, they need it now. I want to be assisted at the branch office, not on your social media netowork.

  Response from the owner

  Hi Mindy. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• K

  Kareem Ilaian
  1

  The employees are so rude there for no reason. Always rolling their eyes and giving attitude. Don’t come to this bank. Bad employees and long lines.

  Response from the owner

  Hi Kareem. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• N

  Nan Jiang (民進黨發炎人)
  1

  Made an appointment though mobile App for a notary. It was so hard to find a time spot. But it was cancelled by the bank just the day before, without any explanation. I even call the number they gave me, but it went directly to voice mail.

  Response from the owner

  Hi Nan. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^ines

• J

  Jacob Smith
  1

  Sabina or Sabrina the bank teller has terrible customer service, what do you expect though when she probably only makes $17 an hour. Byatch

  Response from the owner

  Hi, Jacob. We're disappointed to read this and would like to know more about your experience. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• N

  Nicole Berrong
  1

  After being a customer for over 25 years, we closed all of our accounts. The service, wait times and phone assistance is infuriating! The bank is more interested in selling products and loans, than assisting their customers.

• J

  Judy Avalos
  1

  This location is always closed for some reason, as well as other bank of America’s around the area.. they use to stay open a little later..thinking about closing my account and switching, it’s become a hassle..

  Response from the owner

  Hi Judy, we are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. If you need additional help with your account, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• S

  S. J. Shahangian
  1

  I went in for a wire transfer. Was told I had to come back on Saturday and the branch manager "Michael" introduced me to several other managers so that "my visit on saturday would be smooth" since "the money could not be wires yet before it matures". I came back as planned and after 45 minutes of waiting while other were allowed to go in front of me "because they all had come in previously and made appointments", I was helped. The wire was supposed to go out on monday, has not happened as yet and not a sole could be reached via phone to help me out. Meanwhile I risk not being able to purchase the house that's waiting in escrow. Sad way of being dependent on banks that have little respect for your time and tons of greed for your money.

• L

  La Eg
  1

  This bank and the online information are not the same! Save your time & don’t come to this bank

  Response from the owner

  Good morning, we value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael