Bank of America (with Drive-thru ATM) Dorchester Rd, Summerville

Bank of America (with Drive-thru ATM) Reviews

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  Steve Blaisdell
  5

  I’ve been with Bank of America for decades. I just wanted to say he was awesome . He opened a business account for me. I never felt rushed. He educated us on all our options. Will Priester thank you for friendship. You our my Banker from now on.

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^chris

• K

  Krista Mendez
  5

  The employees at this location are awesome!!! So professional and make you feel so welcome!

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  Dean M
  5

  Great customer service LINSEY is a really great customer service and she do her job as she’s the face of Bank of America I said that because I have experience with other staff acting like it’s bank of amirca problem not there’s, But LINSEY taking care of customers and helping them as much as she can even if it’s more than wat she suppose to do, those great people we need to do business with , Loving there job , knows wat she’s doing , and make customers happy as much as she can , this location is a winner to have her there I would be back for sure and recommend that location to all my friends.

  Response from the owner

  Hi Dean. Thanks for letting us know how helpful Lyndsey was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan

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  Gerard Guidry
  1

  Tried to get more than a hundred dollars out of ATM (at the Summerville Dorchester location) would not allow. When I tried to call location phone number they put me in an endless loop so I was never able to get an answer. At this point I will wait to see if issue clears up tomorrow, if it does not, I will go into this location and find- in person - wants going on. Customer service needs improvement.

  Response from the owner

  Hello Gerard, if you need assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• J

  Jack Stauffer
  5

  Prompt and accurate answers to any banking question. Recovered money and deposited into my account even before the funds were recovered. Customers come first.

  Response from the owner

  Hello Jack, thank you for choosing Bank of America for your financial needs. We’re glad to hear the process went smoothly. Thanks for taking the time to let us know. ^michael

• K

  Kyla Stinchcomb
  5

  I went to the bank today and needed assistance. The security guard at the front was very kind and directed me to someone who could help. That someone was Maria Sanchez. She was very pleasant and helped me quickly. Normally when I go to banks they are slow, but the entire time I was here everyone was getting assisted quickly. I would definitely recommend coming to this branch.

  Response from the owner

  Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience.

• S

  Steve Register
  1

  Asked for assistance teller said use the app, told her app isn't doing what I need she then said she can't order an ATM card. That's a lie straight up to my face they issue ATM on a daily basis she told me report it stolen, so it would freeze my account and I would have no access to my money, I believe she is touched in the head. No manager assistance they happy not to get a replacement card on sight and I am on hold still since 1pm 90 minutes so far. Is it awful to ask for assistance, since they charge for the cards anyway.? I will make sure not to bother you again seems across the road they wouldn't mind giving me a card and take the business. 20 years and 4 different accounts doesn't mean anything to bank of America apparently.

  Response from the owner

  Hi Steve. I'm sorry your experience with our financial center team wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• M

  Mikey deLonge
  1

  Be warned that if you have an account with Bank of America, and you write a check to a friend, customer, or family member who doesn't have an account with Bank of America, Bank of America has policies that make it really difficult for those people to cash that check. Their policies remind me of how it would be living in a less free country than America. Funny that they call their business Bank of America 🙄. Do a little research and STRONGLY consider other banking institutions if you care about how your bank treats the people you are doing business with.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• E

  Evan Guthrie
  5

  Bank of America on Dorchester Road in Summerville is a well managed bank branch that makes everything very simple for regular transactions or for matters that may be more complex. The staff here is very knowledgeable and willing to take the time to make sure that you are helped and get the answers that you need. They have been consistent in their quality over the years.

  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client.

• B

  Boyd Chubb
  1

  This is got to be the worst bank in America! Been a member for a long time and deposit ALOT of money with them. Have several accounts and have been with them for years. But as of today I'm done. They closed down drive through teller, they're understaffed, under managed and most importantly they could care less about the customer. I went in to pull money out because it was more than the atm can put out and walk into a line of 11 people with both computers down.. What a joke of an establishment. Can't wait to come in later to close all 4 accounts and go to a small bank were they actually care about you.