Wells Fargo Bank Dorchester Rd, Summerville

Wells Fargo Bank Reviews

• A

  Alexey Ilyushov
  2

  When you trying to cash a com data check or EFS check. They don’t believe your authorization code. They still calling to com data to authorize check again. Which is wasting time. Which is strange compare to other banks and truckstops.

  Response from the owner

  This is not the customer experience we strive for, Alexey, and I’d like to take a closer look into what happened. At your convenience, send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• B

  Bridgett Blose
  1

  I called to make an appointment and a male banker told me I didn't need an appointment because what I needed only took a few minutes. I showed up within the hour and was told by banker Rosa that my wait would be 30-60 minutes! I told her a man told me it would take a few minutes, that I had asked to make an appointment and he said I didn't need one, that I didn't have more than 30 minutes, and her response was to say he was busy with clients (as if I wasn't a client!) but she would check on the wait time. About 15 minutes later I asked the teller where Rosa had gone because she was supposed to let me know the actual wait time. She asked someone else to make sure and told me Rosa went to lunch! Another teller told me very condescendingly that the banker must have told me a few minutes because what I needed only took a few minutes but NOT that I only needed to wait a few minutes. I didn't bother asking her then why he said not to make an appointment. I just left.

  Response from the owner

  Thanks for bringing this to our attention, Bridgett. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• S

  Sherrie Libby
  1

  Was not happy with the service from the manager working at a counter. My husband went to cash a check with both of our names and couldn't with out me present. I had to get a ride up to him. And under our nations virus safety guidelines, I have a small respirator condition and panic with a mask on so I don't leave my home. And to be told after I get up to the bank sorry you both need 2 forms of ID because we weren't members to cash a Gov. check, which we need to stay in our home. You'd think there would be some kind compromise. I did tell the lady, don't remember her name, that it took everything I had to get up there. So now we have to wait couple of days to get our money. I hope this doesn't happen to another non-member customer trying to make it through these hard times. Just because you don't here it on the news, there are people struggling to just keep what they have and nobody cares and y'all are another non-caring company. Have a great day.

  Response from the owner

  Thank you for your detailed review, Sherrie. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• C

  Courtney Blackmon
  3

  I have always had pleasant customwr service at this location and no issues with my many many transactions here. My only issue is this is the only branch in this area of town. It is always busy and they always seem understaffed. They have all the drive thru lanes open and only one teller. Even a simple deposit can take 20 minutes or more.

  Response from the owner

  Hello, Courtney. I appreciate you bringing this to our attention, and I’ll do my best to ensure this matter is addressed. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• P

  Paul Rivers
  1

  Went to make a simple cash deposit. Looks like there was only 1 person behind the counter working the drive through. They asked me to take a seat and then forgot about me. When I got up to leave, employees did see me and did nothing to stop me leaving and ask if I needed help.

• E

  Evan Guthrie
  5

  Wells Fargo Bank on Dorchester Road in Summerville is a really good bank branch that has quality customer service and makes the banking process very easy in most all aspects. I have had a really good experience every time I have come in here for banking and the staff has been friendly and accommodating. This is a great place to bank at.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Evan. It’s wonderful to see that you’ve had such a positive experience at this location. -Nick, Wells Fargo HL Social

• S

  Shaun Gathers
  1

  I called about exchanging some foreign currency and was told to bring them by for examination. And after I take the two mile walk and arrive they tell me. I have to have an account. Good luck with that Wells Fargo you couldn't even handle a simple request. Good communication and people skills open the doors to business. Not being oblivious to all of the above. And to think they speak so well. To bad I will never do business with this bank.

• C

  C M
  1

  This bank is closed should not be listed on here as one of their locations

  Response from the owner

  I apologize for any inconvenience. We have changed operating hours and temporarily closed a number of locations for the safety of our customers and employees. Please visit https://www.wellsfargo.com/locator/ for up-to-date branch availability and hours. If you’d like to discuss your concerns further, please feel free to email us at [email protected] (no account numbers). -AJ, Wells Fargo HL Social

• j

  jane doe
  2

  The clerk I have dealt with recently, Ashley Godby, has been unpleasant at best. I've seen her smile and exchange pleasantries with the customer she dealt with seconds before helping me and I got dirty looks and absolutely no well wishes when I left. I don't know what I could have done to this complete stranger, but I certainly wont be back anytime soon, since I seem to cause her demeanor to change so drastically.

• A

  Aliyah Jenkins
  1

  Horribly long wait. One teller doing everything.

  Response from the owner

  This is not the customer experience we strive for, and I hope you’ll accept my apology for the wait. Please email me at [email protected] with your Google username, full name, phone number, and address (no account numbers). Be sure to mention that you posted a review on a Wells Fargo location as well. I’ll do my best to address your concerns. Thank you. -Casey, Wells Fargo HL Social