Bank of America (with Drive-thru ATM) Donner Pass Rd, Truckee

Bank of America (with Drive-thru ATM) Reviews

• T

  TRB
  2

  Barely any real service available anymore, very slow, and they don't tend to answer their phone.

  Response from the owner

  Hello. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• F

  Francois Delepine
  5

  Walked in BofA 10mn before close and Sarah was very flexible to help me with a wire, including involving her manager etc., and she kept helping me way past closing time without a hint of impatience.

• J

  James Musk
  1

  I have been a Bank of America customer for 7 years and today was the final straw changing to Chase. I wanted to send money to my parents in South Africa and the old lady offering service made me feel worthless and unwanted. There have been numerous complaints about her (you can see in other reviews). She is the symptom of a cancerous organization that doesn’t value its customers.

• M

  Mila Milos
  1

  The worst experiance! I came to do money transfer. Older lady who worked there was really rude as always when i came there. And the other one said that she can't do that because they don't have time for me, and older one said to go in the other bank, or to sceduale appoitmant. But since im using this bank for money transfer i never needed appoitmant. Going to this bank will just bring you loosing your time. Can i give 0 stars for good service and 5 stars for their BAD COSTUMER SERVICE? Unbelievable!

• C

  Catie Hollis
  1

  Avoid this branch at all costs! They have no idea what they are doing and every time I come in they take me through a different process just to deposit a check or get a cashiers check. I have never have so much difficulty doing basic transactions, the employees are terrible and give absolutely no proper customer service for anyone with an account with BOA. GO ANYWHERE BUT HERE!

• F

  Fernanda Neubauer Moledzki
  1

  Being a preferred costumer of BOA for many year I was sad and surprised with such poor costumer care here. Sarah Nisbet made me feel quite unwelcome and showed little to no concern to help me with my needs. Avoid this branch.

• J

  John Booth
  5

  Fantastic service ! I called with a problem and got the recording so i didn't even leave a message. Sara called me back just from my caller ID. That is above and beyond service. And she was able to answer my question and take care of my problem right there. Thanks B of A !

  Response from the owner

  Hello John. Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^rosie

• M

  Maxine Rix
  1

  I have been a customer of this Bank for over 20 years. In the past few days I have called the Bank numerous times with no answer. There is a recording that "everyone is busy". Really?

• e

  erika driver
  1

  Limited hours make it hard for someone who works 8am -5pm to get in and get help when needed. Probably need to find a new bank.

• H

  Heather Newton
  1

  Closing my account because the customer service is horrible at the Truckee Branch. Usually only 1 teller open. They never smile or greet you.