Bank of America (with Drive-thru ATM) Plain St, Marshfield

Bank of America (with Drive-thru ATM) Reviews

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  shannon donovan
  1

  Just got off the phone after waiting 20 minutes and was told no notary there and I had to just random call every branch to locate notary. Then was hung up. I have been a customer for over 20 years - looking to change now.

  Response from the owner

  Hi, Shannon. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. We sincerely apologize for your experience. You can make an appointment to visit your nearest financial center for this type of service at https://secure.bankofamerica.com/secure-mycommunications/public/appointments/?marketingCode=SRCHUNAUTH_ECSRCH. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

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  Jessica McGrail
  5

  Had a wonderful experience today. Unfortunately I didn’t have an appointment, and needed a new debit card for the weekend. Rosemary and Laurie went out of their way to make sure I was able to receive one before they closed. Could not be more grateful. Will be coming to this location from now on for all my banking needs! Thank you so much ladies.

  Response from the owner

  Hi Jessica, thanks for letting us know how helpful Rosemary and Laurie were during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^chris

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  Tom Scanlon
  5

  I am not a Bank of America customer, but I went to this bank to help an old friend with an old account. The two people who came to help me figure out my options were very friendly as as helpful as you would ever expect people in a bank to be. If I do decide to use a brick and mortar bank again, I won't hesitate to come here if this is the kind of service they provide.

  Response from the owner

  Hello Tom, Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We'd be happy to have you as a valued client. ^phil

• B

  Bradford
  1

  So I brought in a payroll check to cash, I was asked to pay $8 for this "service". The woman behind the counter was very nice. But I had explained that I didn't want to pay a fee for a check drawn on their bank (am I the only one that thinks this is idiotic?). The manager comes out and explains the policy is due to needing to protect themselves from fraud. I showed 3 forms of ID, my MA driver's license, a MA FID, and the ID of my company. She basically tells me that cashing my check is a high risk and that they need to charge me $8. At this point I need access to my money and this woman doesn't want to budge. So I pay the $8 fee. I haven't banked with BoA in about 5 years, I switched to another bank because I felt BoA was getting fee happy. They are a terrible company and I will never do business with them in any way shape or form. They should been allowed to fail back in '08/09.

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  Jennifer Roberts
  1

  I was in a hurry because I had to be to work, so I go in try to cash my check, no line, which is probably because they'll lie to you for you to open an account. Anywho, I could either pay 8 bucks to just cash my check drawn from BofA or open an account to waive the fee. First said there was no line, so 10-15mins. Okay fine. So, I talk to the lady who assures me my money would be available the next day because it was from BofA and a new account. Well I do the mobile deposit thing, and think cool, tomorrow I can pay my bills and do my stuff. My money isn't available until WEDNESDAY! Almost 1 week. Why? New account... It takes BofA 1 week to get my paycheck that was supposed to be deposited into a card, but NOPE. So, I want to thank you BofA for making me get my services disconnected and having to pay fees because you are holding my pay FOR NOTHING. Even if I closed the account tomorrow I still wouldn't have access. This place isn't worth it. Also took almost 45 minutes. Also, told her my credit was not good enough for a credit card. She ran my credit anyway. I mean, I guess it's not on their credit for 2-3 years. Very disappointed.

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  vicki protze
  1

  Awful awful awful customer service. The manager was not customer service friendly at all, i was appalled at her behavior on Friday, November 12. The person who i had an appointment with tried to help however the manager would not let her because i was 10 minutes late - even though i called and there was a storm, and the traffic was bad.

  Response from the owner

  Hello Vicki. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^nicole

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  Jenkin Jr
  1

  I’m really confused why BANK of America can NEVER make change. I have an account here but somehow the managers “don’t have keys to the safe” you’re a bank!

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  Chris Remikov
  1

  The worst bank, the worst credit card company ever! No joke, get out while you still can, save yourself a lot of aggravation.

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  J P A
  5

  Met with their financial adviser recently. Very professional, very friendly, and will continue to go to this location.

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  Rene Barnett
  4

  Fantastic service, professional and friendly agents including the security guard.