Bank of America (with Drive-thru ATM) Colonial Ave, Norfolk

Bank of America (with Drive-thru ATM) Reviews

• J

  J C
  1

  Extremely Poor and deplorable service; not courteous at all. Not even the most basic, minimal level you would expect from a financial institution. The greeter claimed he was concerned and offered to “coach” the horrific teller after I provided what I had encountered but based on the many low rated reviews below, I am not even sure if his concern was genuine or if he is working diligently to work issues and upper management is not supporting him (starting to think it is the later reason). Why would a manger of the branch not intervene and work hard to prevent and null these issues; perhaps they are not getting support either. Don’t know and really do not need to worry about it as I did provide I would not visit this branch again even though it is convenient. I think I am going to slowly pull back from utilizing BOFA financial services.

  Response from the owner

  I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• B

  Bret Barney
  1

  3-8-22. the Ghent area, like any area of its kind, can have trouble finding parking. The lot behind the Bank of America used to be a great spot since it was never hard finding parking and serviced the whole immediate area quite well. Today, however, the owners decided that they must have all 40-50 spots of that lot for bank customers ONLY and have TOWED all other cars in the lot. Never have i ever seen that lot full with customers of the bank, not even the small side lot. To just tow everyone's cars is super petty and honestly ridiculous. Driving by this lot now out of all the available spots ONE SINGLE CAR was in the lot (of the 40 to 50 available spots.) Waste of a decent parking lot.

  Response from the owner

  We apologize for the wait times. We’d like to keep you as a client and would like the opportunity to help. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan

• L

  Lakisha Miller
  1

  This bank sucks. It is located in a area that has nothing but money. On any given day there is only one teller and several floor people. Instead of having so many people on the floor, have some of them crossed trained to do both. Today I walked in and was told that the twller line was closed fro 30 minutes. This so so inconvenient for business customers who dont have a debit card to make deposits. I understand we are in an age of technology and the banks seems to be pushing customers to banking online, but in this case where I have to make buisness deposits daily, it is necessary to be able to make the deposits in a timely manner so that I am able to get back to my store and assist my customers, not have them waiting for me because I have to wait to be assisted. Some times the wait is longer than 30 minutes. Come on Bank of America, please do better.

  Response from the owner

  Hi Lakisha. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• M

  Michael Glenn
  5

  Just opened multiple business accounts at BOA banking center on Colonial Ave in Norfolk. Was greeted by Samantha (Sam) Soupene, Relationship Banker, who walked my partner and me through the complicated process of opening these accounts. Sam took the time to explain all of the features and benefits of the DDA options and made sure we chose the option the best fit our current needs and let us know we could make changes whenever needed. Sam and the Manager both guided us through the process in a very professional and warm manner. I had not stopped in that center for more the 30 years because I didn't want to feel like a "number" at a large bank. We could immediately tell Sam genuinely enjoys her position, listens well and looks to provide solutions for her customers. She was very professional and we never felt rushed even though there we others waiting. I also want to also commend the center Manager for stepping in when the bank's system wasn't working properly and manually completing forms for us to execute. Her experience was also very helpful Customers return for more business and recommend others to that business when there is excellent service and that's what we experienced with Sam and her Manager today.

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know.

• C

  Candace Drop
  1

  Elsie is the worst bank teller I have ever experienced. Every time I go in this place even if she is not my teller she comes over and gives me dirty looks and talks about me to the other tellers. Always asked what they are doing for me. I always come in for deposits and that's it. I don't think it's any of her business if she is not helping. Today she told the other teller in front of me that I'm "a hot mess". I try to keep my interactions with her very minimal I have never said anything to her other than thT I have deposits and gave my ID. But for some reason she treats me like I'm garbage and I'm giving her too much work.

  Response from the owner

  Hi, Candace. We're disappointed to hear that your experience with Elsie wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jahel

• K

  Katherine Sears
  5

  Everyone who works here is incredibly kind, helpful, and professional. When BOA’s system crashed, affecting multiple branches, the employees went above and beyond to meet my needs, even though they did not have access to all their resources. Diane has been my teller the last two times, and she is wonderful to work with.

  Response from the owner

  Hello Katherine. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. Thanks for letting us know how helpful Diane was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^nicole

• B

  Brock Childress
  1

  2.8.2022: In an incredibly petty move, the owners of this bank have removed the only quality service it ever offered this community: the ability to park in its ridiculously generous back lot. There is absolutely no way that the bank needs the 40-50 parking spaces that are in that parking lot in addition to the 8-10 that are in the side lot. Thank you for nothing Bank of America. Original review: Please put more than 2 people on the floor at a time.

• B

  Bradleigh Nagle
  1

  Took all of the parking lot and towed every single car out. Absolutely ridiculous and disgusting. You never get that many people inside your bank at a time! Selfish!!!

• C

  Caroline Simmons
  1

  Always closed inside and now they've taken the entire back lot and voted it so only their business can park there. Even though the inside in never open. Selfish and entitled owners

  Response from the owner

  Hi Caroline, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. Also, some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through our mobile app. If you have any questions or an account related inquiry you need help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• A

  Anais Janotta
  1

  This is one of the costumer service I have been . No good with disability people after what happened to my boyfriend.

  Response from the owner

  Hello, we’d like to learn more about what happened. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica